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January 2024 by Kelly L.
I love this Lowe's! They're always so helpful and nice here! They almost always have whatever it is that I'm looking for! You can get pretty much anything and everything that you need for home improvement whether it's inside or out! Plus some extras that you wouldn't have ever thought of!
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January 2024 by Jim Kent
Yes, the store is clean and neat. Employees are friendly. But their online service is terrible to non existent. I placed a same day delivery order for building materials. It was a no show and no communication. Next day I called. My order was being processed. Delivery was a no show or communication. Next day I finally received an email saying my order was being processed. But still no delivery or further communication. Next day (4th day of order) called store to speak with manager. I got a run around and the manager was to busy to speak with me. So I finally canceled the order. Service like this is why people go elsewhere. There are to many competitors to put up with this nonsense.
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January 2024 by Porscha Ware
Tim from customer service was amazing. He was so helpful and kind! He even came over and helped is cut some chain! Peter at the self check out was just a kind! Thank you lowes for.your awesome customer service
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January 2024 by Craig Smith
Well I should have not been surprised as lowes is not known for their quality service especially at this location. I arrived to purchase a washer in stock for one of my rental properties and was told by the clerk “rich” good luck I’d have a better chance at winning the lottery but after much back and forth I convinced him to actually do his job and what should have been an easy exchange as I really had no budget limit I just needed a washer today I finally got one took basically going back and finding it myself definitely worst experience of my career I high recommend going elsewhere but if your in a bind just find it yourself and bypass the store employees absolutely useless additionally had to get the manager involved to get it put through my commercial account really just such poor service here really can’t say put into words how disappointing my whole experience was
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December 2023 by Kimberly Ryder
Purchased a new refrigerator and stove from the Augusta Lowes on Nov 11, 2023. It was delivered on the day it was supposed to be, no problem there. The delivery did not go as it was supposed to however and they left us to hook up both the stove and the refrigerator. As I understand it, they were supposed to hook these up, to make sure they worked. The display on the stove did not come on when we hooked it up.... however the burners did. PANIC sets in as we are 4 days before Thanksgiving and I am hosting my extended family for dinner. I am left now with a stove I can't use as I can't turn on the oven with no display. The next morning, I go down to the store and ask to speak to the manager. Her name was June.....she not only was very professional but did everything in her power to get me a stove delivered before Thanksgiving! Great job to make this right, not only her, but the gentleman who worked in Appliances was also very helpful. He worked with me on other choices as they did not have my original stove in stock. High five and a job well done to June and her crew! Thank you so much!!!!
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December 2023 by Chuck Piper
We just bought and picked up two, $500 apiece doors. When we called to check on the missing handles, the employees were less than helpful and could only tell us to come in. Two hung up on us and one promised to arrange for delivery. It's been a week and so far, no sign of the handles.
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November 2023 by Sarah Kincaid
Typically, Lowes is my “go to” store because of how Veteran friendly they are. Unfortunately, I avoid the Augusta, ME store due to how unorganized and overly unprofessional they are. Example: I recently purchased an expensive Kitchen Aid oven/microwave combo. Purchased in August 2023 with delivery. Had to follow-up multiple times, get refunded just to purchase the same unit, and the unit was never delivered. Received a call from the installer the day before scheduled install to see if the unit had been delivered, it was not. Had to run to Lowe’s the night before install to pick up the unit myself because the installer was booked over the next several months and wouldn’t be able to reschedule. Lowes offered no apology, no excuses, just business as usual for the store. By the way, this was in late October - almost 3 months after the purchase.
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November 2023 by Diane Hanscom
Nice staff. Very helpful. Love this store.
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November 2023 by Anniebubls B
I love Lowes. With our military discount, we even get better discounts. They are alwayshelpful of you need help with anything from locations of items, checkout & if we need help with our items loading our vehicle.
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October 2023 by Ivan Tuttle
Lowe's has always been a good store for homeowners, unlike Home Depot, which caters to contractors. Lowe's is much cleaner too!
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October 2023 by jody arno
Great place to shop huge Selection of craftsman tools !
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October 2023 by Hezkia Akol
The vending machine keeps stealing my dollars and I don't like that. But the discounts are good.
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October 2023 by Kendall Nelson
Always someone around to help you with a smooth store visit.
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October 2023 by Wade Bedsaul
Difficult to find help. Seems employees make an effort to actively avoid customers. I had to make my way to a cashier in the front of the store to get help in plumbing at the back of the store. Frustrating!
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October 2023 by Ta Mitchell
we will call or email you night before b4 9p.....not. no apologies at 9pm when last response time was supposed to be...ummm we are working people jerks and we want to go to bed!!!!!!!! gross...we paid u...delivere as.........holes
