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June 2024 by Keith rosell
Barware of the charges after returning. I cleaned it out, gas, went less miles than i estimated and still was charged and never got an explanation. Rent somewhere else.
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June 2024 by Larry Boyce
Had a hitch put on my vehicle. Found the tailpipe hanging by a bungee cord. Plastic covers inside were left off. Clearly a rush job.
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May 2024 by Ashley Pendleton
bad customer service rented my dad a bad car hauler cause straps are bad and U-Haul didn't check the straps before renting the car hauler out.
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May 2024 by Dream Too Reality
I guess I should have looked at their star rating before I rented from them. The woman owner has no customer service skills. Very cold person, I can't believe this place is still in business.
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April 2024 by Ernest Niles
Rented a trailer for 24 hrs and brought it back the same day. Girl at counter asked me to back it into the same spot I picked it up at and disconnect it and she would take care of the paperwork since she was busy on the phone. Apparently NOT!! 2 days later UHaul is calling me looking for the trailer. She never checked it in. Customers beware!!
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April 2024 by Alexandria Laliberty
I've tried calling to extend the time for the U-Haul return since I got up this morning like at least ten times and nobody answered the phone. Ridiculous........ ?♀️
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March 2024 by Newt
Prices far too high and never went over the mileage set and still ended up paying nearly $200 for this simple 5 hour rental Of a pickup truck and trailer when i was originally quoted $75 and we only went 25 miles with it
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February 2024 by Carla Rocio Pereyra
the Lady and gentleman on the counter were so nice ... so helpfull .. I am really glad I went to this location.thank you for your time and patience ... I would definitely recommend this location in the future.
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February 2024 by Ed Democracy
Staff was very prompt, polite, and helpful
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February 2024 by Warren Fullerton
I have brought my Toyota tundra to this location 3 times in the last 5 months to try and get a trailer brake put on. The first two times I dropped it off and they told me they had the part when indeed they didn’t have the part. Each time blaming someone else for the service being bad. This third time I dropped it off………. I get told the part is there then they tell me on the night of the first day that the part wasn’t dropped off adequately. They ask to leave it for the next day to install it. I don’t even get a call and I call at 6:40 to get told they couldn’t install the brake controller. I tell them not to touch it and I’ll be in the next day and when I go to pick my vehicle up it he brand new battery I put in is dead. After all this the manager didn’t even call me tonight to tell me that they’ve had the truck up and running. This location has piss poor service and zero communication skills. Your a customer service retailer, your business is run off of locals do better!
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February 2024 by George Higgins
I deal with Becky and she's always polite professional and courteous. She understands what people go through on a daily basis with this economy. Thank you Becky!
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November 2023 by Gg
Do not go here u will be ripped and lady at front counter is rude n filthy dirty women.i had small child woth ne n lady was using very fowl language also brush ur teeth ur breath was awful and watch ur mouth around children.the trucks break down bad tires for being ripped off they should be free to drive cause non of them would pass inspection in my garage.
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November 2023 by Anna Balanuta
Good experience. Unloading took only 30 minutes. Staff is nice.
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October 2023 by Niki Nolton
Don't rent from this location! I would give them a zero, prior experience of renting a truck from Augusta, I came in the next day and told the guy that the truck I rented didn't seem to be running right .. I would like a different one .. I was told we don't have any .. which was a LIE! I then had to go to the Waterville location and rent a truck, and ask the guy their if he would check to see the available trucks in Augusta .. and he confirmed what I knew had happened the guy from Augusta was a jerk! and lied .. Waterville was very helpful, had me in a truck and back on the road .. Thank you for the wonderful service, your store is the best!
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September 2023 by Alan A.
This was the least professional U-Haul building I have ever been to. I had a 7am appointment to have a trailer hitch put on; I drove an hour to be there for 7am, once there I was told to come back at 2pm when their trailer hitch guy got in. I drove an hour home, then drove an hour back for my 2pm appointment. I was there for 2.5 hours while my car was in theory being worked on. My trailer hitch was being warrantee replaced due to rust and a bend. First the kid they called a mechanic told me my hitch was fine and tried to send me on my way. Then he tried to tell me my bent hitch had always been that way. After that he said he would replace it, but all I saw him do was walk around the building and talk to other employees. After two and a half hours he informed me that my trailer hitch was rusty and I would have to go to a REAL mechanic to get it removed. During the 2.5 hours I sat there, I had the opportunity to watch the rest of the employees and listen to them. The F word seems to be one of their favorites. I heard them laughing at costumers after they left. I heard that the store manager was either getting married or was at a wedding(perhaps the route cause of their behavior). One person called in looking for a job, they put it on speaker phone and stood around describing the job in a highly unprofessional manner. There was a female employee who was clearly wearing a thong and no bra(the male employees seemed to like following her around). So after two trips to Augusta(1 hour each way) and 2.5 hours of sitting in their building, I left without a hitch being put onto my car. 6.5 total hours of my day waisted. If I could rank this U-Haul at zero stars, I would!
