U-Haul Moving & Storage at Western Ave is generally reported as a good location with very nice and helpful staff. Customers describe the employees as polite, professional, courteous, and patient. The storage lockers are noted to be clean and air conditioned, with no mold detected on items stored over a summer. Multiple reviewers state they would recommend this location and have had good experiences, renting trailers multiple times. Some critiques are mentioned. An upper-level locker required a portable staircase with an opening too narrow for easy box passage, making loading difficult. Additionally, the billing policy charges by the full month without proration for mid-month move-outs, which some customers find unfair. Despite these points, the overall sentiment from the reviews is positive.
The young lady that had helped get checked in and out knows her job and does it well. She is pleasant to talk to and has provided great service as I have rented recently at least 3 times.
January 2026
Melissa was amazing to deal with. I had a reservation set and someone didnt bring the truck back in time and she made it happen at the end of shift. Thank you very much!
November 2025
Really a good value. literally just moved in the immediate neighbohood of the store and used less than 5 miles but very nice to have the room in the van for clumsy furniture.
