U-Haul Moving & Storage at Western Ave is generally reported as a good location with very nice and helpful staff. Customers describe the employees as polite, professional, courteous, and patient. The storage lockers are noted to be clean and air conditioned, with no mold detected on items stored over a summer. Multiple reviewers state they would recommend this location and have had good experiences, renting trailers multiple times. Some critiques are mentioned. An upper-level locker required a portable staircase with an opening too narrow for easy box passage, making loading difficult. Additionally, the billing policy charges by the full month without proration for mid-month move-outs, which some customers find unfair. Despite these points, the overall sentiment from the reviews is positive.
the Lady and gentleman on the counter were so nice ... so helpfull .. I am really glad I went to this location.thank you for your time and patience ... I would definitely recommend this location in the future.
February 2024
I deal with Becky and she's always polite professional and courteous. She understands what people go through on a daily basis with this economy. Thank you Becky!
November 2023
Good experience. Unloading took only 30 minutes. Staff is nice.
