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February 2024 by Tiffany Peaslee
Absolutely disappointed that US now locks their phones. In past this was never an issue. We could always buy from US Cell and then use at a different company. Actually went back tonight... 1 hour later to return brand new S24 Ultra because we wanted to use with Tmobile. Like I said this is what we have always done. We pay our bills. We pay off our phones. Then they only wanted to give us 70 bucks for a very new used Note 20. Ahhh NO. So we called and ordered o. Phone and got a better deal. Don't go by what they say in-store. Guess maybe US CELL may be going bye bye bye!! VERY UPSET! Used to love US because of the feature of them not locking. US Cellular coverage SUCKS in most states.
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January 2024 by April Murray
Jeny set me up with my new phone. Great job!?
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December 2023 by Amy G
I have had home internet 8 months. It was going well until my router failed. They approved me for warranty on it because it’s been less than 12 months. This is where the bad experience started. I haven’t had internet for 4 weeks but of course had to pay for it. Been waiting on a replacement router since 10/18. It was suppose to be overnighted to me. They always have excuses why it didn’t ship. The excuse changes depending which rep you get. It’s now 10/31 I still haven’t received it. I would not recommend this router or this Company. All is well until you have an issue then get ready for poor service throughout. I work in Customer Service and this is the worst I’ve EVER experienced.
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October 2023 by Angelina Cayouette
Jeny set me up with a new phone as I was in need of an upgrade. I’m not phone savvy whatsoever and Jeny took very good care of me. She knew exactly what I wanted even if I didn’t know what to say. She’s professional in her work but very approachable and amicable when it comes to interacting with her customers. Everyone that came through the door while she worked with me either seemed to know her or were instantly made welcomed by her. You could tell her friendly and funny demeanor is something she brings to work 100% of the time. 10/10 would go to this US cellular just to have Jeny help me out.
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October 2023 by Jill Instasi
Don’t bother wasting your time with these people. Not helpful and you waste half a day with 0 results. Go some place else if you can.
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October 2023 by Mark Haley
Services sucks
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October 2023 by Google user
Jeny set me up with a new phone as I was in need of an upgrade. I’m not phone savvy whatsoever and Jeny took very good care of me. She knew exactly what I wanted even if I didn’t know what to say. She’s professional in her work but very approachable and amicable when it comes to interacting with her customers. Everyone that came through the door while she worked with me either seemed to know her or were instantly made welcomed by her. You could tell her friendly and funny demeanor is something she brings to work 100% of the time. 10/10 would go to this US cellular just to have Jeny help me out.
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October 2023 by R
Waited for over 2 hours with 0 communication from staff about wait times. 0 sense of urgency and having your customers wait more than 2 hours is absolutely trash. Find a better solution or better management.
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August 2023 by Kaylee bickford
Went in last weekend to switch from Verizon and Allen was super helpful and answered any questions I had. He made the process of switching seamless, and was super friendly. My phone’s service and customer service I experienced in store has exceeded my expectations. Thank you very much.
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August 2023 by Linda Traxler
Jeny helped me set up my first smart phone. She was very easy to understand, showed me the basics and she was so pleasant to work with.
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July 2023 by Joan Madore
We had Jeny Poulin help us today. She was professional , helpful and very patient! She answered all our questions and we left as happy customers. She is a GREAT ASSET to her company !
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July 2023 by Lucille Lajoie
The help was great. I got answers to all my questions. The app that wasn't working was fixed I was very happy with the help. Jeny was so helpful.
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July 2023 by Janet Pierce
Jeny was wondering, she was able to get my phone fixed. Very helpful.
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May 2023 by Beautifully Younique with Amber Dion
Great experience today upgrading a couple phones on our account! Jeny was incredibly helpful and knowledgeable with all my questions! She truly did a great job and helped me ensure each person had the best plan to fit our needs! Thank you, Jeny!!!!!!
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May 2023 by Richard Thayer
Jeny was great. I will be back to work with her. She knows her job, and does very well!
