UScellular connects millions with its award-winning network, offering the latest smartphones, high-speed internet, and connected home solutions. The store in Augusta provides exceptional service from real humans, as reflected in recent customer reviews. Multiple customers report fantastic and great experiences, praising staff for being friendly, knowledgeable, incredibly patient, professional, courteous, and nice. Staff members are noted for going above and beyond, taking their time to ensure customers leave completely satisfied. They help with updating phones, transferring data, setting up new devices, and answering all questions without making customers feel rushed. Service is described as easy, enjoyable, and efficient, even for those who are not phone-savvy. Employees are highlighted for being super energetic, approachable, amicable, and having a friendly and funny demeanor that makes customers feel welcomed. They work to understand customer needs, help find the right product for the right price, and have even stayed after closing time to complete setups. This results in customers recommending the store and stating they could not be happier with the effort put in.
They gave me a new Sim card after their upgrade so my phone could get internet. Only problem was I had to wait 95 min to do this 5min process.
July 2026
Jacob was very helpful and knowledgeable will definitely be recommending him to friends and family.
July 2026
Hands down the best customer service experience I’ve had in a long time. The staff at this location are incredibly professional, knowledgeable, and efficient. They helped me troubleshoot my phone and find a better plan without any upsell pressure. They truly care about their customers. -JP
