New England Imports has been serving Maine car buyers since 1990, specializing in pre-owned Saabs and operating as an official Saab service center. The business prides itself on offering a great selection of well-maintained used vehicles at competitive prices. Customers can visit their lot in South China to explore quality options that meet their needs. While many reviews highlight the knowledgeable mechanical staff and a commitment to customer care, some experiences raise concerns about pricing transparency and communication. One customer reported that an initial estimate of $105 for a service turned into a bill of $315, with little follow-up on repair costs after the visit. Another customer noted that while their Nissan issue was not resolved, they appreciated the honesty in not being charged for the unsuccessful attempt and felt supported in finding a solution. Despite these mixed reviews, there are positive testimonials praising the responsiveness and professionalism of the staff, particularly in routine maintenance services for vehicles like Subarus. Overall, New England Imports is recognized for its dedication to customer experience, though it may benefit from clearer communication regarding costs and services.
Excellent customer service. Friendly staff. Would highly recommend to anyone!
December 2023
Ive taking my 2015 subaru for maintenance, brakes, tire change. Pleased with the service and respect from Bill. Very responsive and quick to make things right. Highly recommend
May 2021
I get my car worked on here. They're fair priced and really do excellent work. Not to mention they're just really nice people!
