NAPA Auto Parts provides great service, often described as above and beyond, helpful, and warm. Customers report staff are polite, respectful, and generous with their knowledge and time, making difficult jobs easier. The store connects people with the right parts quickly, from specific brake lines to key fob batteries. In emergencies, such as a flat tire on a holiday, staff do the most they can to help, offering vital connections to get customers back on the road. This supportive service, combined with a wide selection of quality parts, creates a positive experience that earns continuing customer loyalty. The entire team is recognized for being warm and helpful.
Today I went in and needed a tail light. The guy came out and looked at it he even FIXED it which I know he didn't have to do but he did anyway. That was a very nice gesture from him. Great customer service!
November 2025
Shane does a outstanding job he gets so busy but je gets the job done sometimes it's hard to get hold of him he's the only person I trust keep up the great work napa in ellsworth me
November 2025
I stopped in Ellsworth's Napa for some small item, but I was so taken with the staff, I had to write a review. The two employees were very pleasant, helpful and professional, and they made a great impression.
