“Minimal damage to my apartment upon move-in, clear communication with management, easy mail pickup and trash disposal. My biggest complaint was that the staircase outside my apartment is a complete mess with spider webs and trash everywhere”
“Orchard Trails is a great place to live. It is relatively affordable and well maintained especially by the maintenance workers Eric and Zach. Every time I need something they do a great job in a timely fashion! 10/10 all around :)”
“Hi! I have lived here for about, hmm, 5ish years altogether. I lived with a roommate back in 2019-2021 and then again since July of 2024 with two roommates. Same apartment. The management has changed drastically since before. It used to be difficult to work with management, but the new folks in charge have been absolutely AMAZING. They are very communicative and friendly when you call the office, and everything that we have needed has been attended to quickly and effectively.
We recently had a situation where I discovered some mold growing near the window in the bathroom. This was a first, and we are not dirty people by any means. It was because the bathroom didn't have a fan, and there was a lack of ventilation. In the past, we accepted that we didn't have a fan because management would not fix anything in the apartment, or if they did it would take weeks. I called the main office to let them know there was mold, and asked how I could clean it up. When Liza in the office found out that we didn't have a bathroom fan, she immediately had the maintenance guy Joe come and take a look. The very next day, Joe brought a fan and installed it. Before he left, we expected a mess to clean up, but he even asked us politely to use our broom and dustpan and he cleaned our bathroom up himself. Now, after a day of airing everything out, there is NO mold and we FINALLY have a fan!!!
Big, big thank-you's to everyone who has helped us, from Liza to Joe to everyone who answers the phones. They keep the parking lot and sidewalks clear, they let us know when we need to move cars, and are simply WAY more professional than the last management ever was. Thank you so much for being there for us, it makes the three of us in the apartment want to stay for another year!”
“Kendall is truly one of the best people you could have working in a community. He is incredibly understanding, patient, and always takes the time to listen. No matter the situation, Kendall approaches everything with kindness and genuine care, which makes a huge difference. He goes above and beyond to help and never makes you feel like just another resident. he treats everyone like a person. His positive attitude, professionalism, and compassion make him an all-around amazing individual. Having someone like Kendall around makes the entire experience so much better.”