-
November 2023 by CIN
I went to my home state of Maine for 10 days. My trip was fantastic and it started out with my rental car. The transaction was smooth, when I got there everything was already ready. It didn't even take me 10 minutes to check out. I had the car for 10 days it was a beautiful vehicle. Drop off was a breeze right at the airport. I will be renting from Alamo again.
-
November 2023 by Sue Sheldon
I rented from the Portland Airport location. The staff at the counter were friendly and efficient. The vehicle (2023 Rav4) was clean and in perfect condition. The return was easy peasy. I’ve rented here before and I will again!
-
November 2023 by Naida Seely
It was very convenient checking in and out. Vehicle was upgraded due to lack of cars available in my category. Would like to have a little help with some unfamiliar features on the car. It was dark in the garage and difficult to find the “buttons” I needed to push to get us safely down the road. Otherwise, all went well.
-
November 2023 by Jeffrey Hopper
Today it is a bad news/good news story. I reserved a car in Maine for 4 days. It was a specific category of vehicle. When I arrived at the airport, I was told that category was no longer available. Essentially, if I wanted a vehicle, I was "forced" to pay an addition $25 a day for the car. I did not have time to dispute or resolve this and needed to hit the road. After I returned the car went on the Alamo chat service and issued a mild complaint. The good news is that before I even finished typing my complaint with the online agent, they refunded the extra payment that had been charged. Checkout and return were professional and the vehicle that I was given was in excellent condition. So all's well that ends well! For my taste I'd rather have a company that graciously resolves problems.
-
October 2023 by Nova
Best service I've ever received at a car rental facility! I picked up from Portland, Maine, and my arrival and departure flights both changed times multiple times, so I asked when I picked up if I can extend it without paying $200 extra (what online quoted me), and the man nonchalantly said he took care of it, no extra charge! Then when I returned at Boston, I was 30 minutes late, but it showed no extra charge there, too, and they were very nice and made sure I enjoyed my rental. Super easy to get to both places to pick up and drop off as well, no lines. Highly recommend!
-
October 2023 by Jesse Willhide
The rental experience at Portland Jetport was excellent. We had a reservation for a sports car, but it was replaced more than fairly with a luxury car. In and out in less than 20 minutes. Would use again
-
October 2023 by Nova S.
Best service I've ever received at a car rental facility! I picked up from Portland, Maine, and my arrival and departure flights both changed times multiple times, so I asked when I picked up if I can extend it without paying $200 extra (what online quoted me), and the man nonchalantly said he took care of it, no extra charge! Then when I returned at Boston, I was 30 minutes late, but it showed no extra charge there, too, and they were very nice and made sure I enjoyed my rental. Super easy to get to both places to pick up and drop off as well, no lines. Highly recommend!
-
September 2023 by Neil “personal” Carpenter
It took 3 hours passed our scheduled pickup time in Portland Maine airport. We tried the "skip the line" option but got an email telling us that feature was unavailable. Got in the line which had a couple of hundred people in it 15 minutes before our 3:00 appointment which was about an hour after our flight landed. Finally got a car at 6:00 pm. Met a lot of nice people in the line over that 3 hour period. We went through all of the stages of grief and were actually happy when we got the car. Maybe it was a psychological research projector something ?
-
September 2023 by Ryan Mooney
I'm disappointed because I requested a small compact car as I was driving a lot and the guy at the service counter gave me a Chevy Blazer. I asked the gas mileage and he mislead me. He said it averaged 34 MPG. I had to take it back to the airport the next morning and switch it out.
-
September 2023 by Paula Moore
Alamo at Portland International Jetport...the people are great! Friendly, knowledgeable and caring...got my rental fast, returned it quick. Very nice clean vehicle as always. Thanks!
-
September 2023 by Stephanie Marie
What a perfect experience. We got upgraded because the people before us decided to take a different vehicle. We already had our reservation set we just had to check in and wait for our vehicle. Quick and easy experience!
-
September 2023 by Dan True
Had an awesome first time with Alamo. Staff was very friendly and had me in and out in less than 10 minutes. Got a 2023 corolla and loved it. No hassle and employees were genuinely friendly. Car was a tad dirty on the outside but i did not care. Needed maintenance the end of the trip (according to the car) but no issues with that. Thanks Alamo! I'll rent again!
-
September 2023 by Matthew Krauss
Alamo usually has the best prices when I rent at the Portland, Maine, airport. I've also found the company easy to work with in the past, especially when I've had problems with a rental car. The price on this trip was unusually high, however, and the car I received was not at the standard I'm used to seeing from Alamo. The windshield wiper blades needed replacing, three of the four tires were missing valve stem caps, the car had a fair amount of preexisting cosmetic damage. It also was uncomfortable and unpleasant to drive, although that's not Alamo's fault. The staff at the rental car center took more than half an hour to check us in at the start of our trip and ignored our concerns about the car completely at the end. Hopefully, this experience was just an aberration, but it's not my best trip with Alamo.
-
August 2023 by Donald Quigley
We reserved a standard size care for 19 days to be picked up late morning on July 11at Portland, Maine international Jetport. The reserved car type was not available there or elsewhere in any foreseeable time with Alamo. We had to accept a compact car as the alternative presented was a luxury car with an added cost of $300. We wanted a standard with five people and luggage during part of the rental period. No discount was given for the lesser car as the car had been reserved through Costco Travel. There is no good reason for not having a comparable car at that time and location. This had to be the result of a scheme to manage car inventory to facilitate up selling and disregard reservations. So much for Alamo’s illusory promise to put the customer first. Linda Quigley
-
July 2023 by bev mccarron
I rented a car from Alamo for a week in Portland, ME. Pickup and return were super easy. Returning the car was especially efficient with Jim. I had bought a tank of gas from Alamo not realizing how large the gas tank was in the Chevy equinox. I brought it back half full and mentioned it, and he refunded me for that, which I greatly appreciated. No issues with the car either. Definitely would use Alamo again.