BJ's Wholesale Club is a clean, well-organized, and very well-stocked store. Customers find it has a much better selection and stock than other locations and competitors, with no random pallets on the floor and everything in its place. The store is praised for being super nice, with friendly and helpful employees, plenty of clean carts, and very accurate signage for deals and prices. Many appreciate the late and early hours, which allow for more schedule flexibility. A notable feature is Tally the inventory robot, which helps ensure the stock listed online is very accurate. There are tons of coupon booklets available. It is described as a great place with lots of bargains and more comfortable than other stores. However, some feel the app is very glitchy and that customer service leaves a lot to be desired, with the bathrooms noted as needing some updating despite being clean.
