November 2025
Cant see current loan balance online. Payments take too long to post, payoff took weeks to post. They dont issue statements on loans, only payment books; Cant even get monthly statements on request. Website barely works. Glad to be rid of them.
May 2024
Poor customer service, awful app that looks like it hasn’t been updated in 10 years, no accountability to errors on their end even after numerous screen shots and emails. I will not be accepting an auto loan through NBT again and will encourage my friends and family to avoid at all cost.
July 2023
Because of their poor banking, an incorrect late payment was posted to my credit report. 100% on time payments my whole life, and now I have to dispute this error. Can't get ahold of anyone at the bank or get an email response. Horrible web interface. I would take your business elsewhere!!
