U-Haul Moving & Storage at Rte 295 offers truck rentals, trailers, storage, and hitch installations. Reviews highlight both excellent and frustrating experiences. Many customers report first class, great service from helpful, kind, quick, and skilled people, resulting in easy, painless processes and 100% satisfaction. The free month of storage with a rental is also appreciated. However, significant criticism focuses on poor communication and unmet expectations. Some customers report long, annoying waits without clear timelines, describing staff as neutral but aloof. There is a desperate need to set expectations beforehand, as clients are sometimes left for hours without updates. The mobile app also receives complaints for failing to work for after-hours checkouts, costing extra money. Additional concerns include unprofessional behavior, such as discussing personal orders publicly. For hitch installs, customers advise planning for the entire day. While many have great experiences, others feel service could improve with more effective communication and reliable app functionality.
I had a great experience with them renting a trailer for the day. Gentleman outside was very helpful guiding me to back up to the trailer and point out the right one. Woman at the desk was courteous and prompt.
December 2025
The employees were both very helpful and friendly. The trailer worked well. No problems.
November 2025
Besides the van tight in the driving area almost unable to drive an by far the smallest vehicle i ever been it but getting the truck will be the best bet
