U-Haul Moving & Storage at Rte 295 offers truck rentals, trailers, storage, and hitch installations. Reviews highlight both excellent and frustrating experiences. Many customers report first class, great service from helpful, kind, quick, and skilled people, resulting in easy, painless processes and 100% satisfaction. The free month of storage with a rental is also appreciated. However, significant criticism focuses on poor communication and unmet expectations. Some customers report long, annoying waits without clear timelines, describing staff as neutral but aloof. There is a desperate need to set expectations beforehand, as clients are sometimes left for hours without updates. The mobile app also receives complaints for failing to work for after-hours checkouts, costing extra money. Additional concerns include unprofessional behavior, such as discussing personal orders publicly. For hitch installs, customers advise planning for the entire day. While many have great experiences, others feel service could improve with more effective communication and reliable app functionality.
A big shoutout to Abby at the Marginal Way, Portland, Maine store! She helped me with my rental truck and got me on the road quickly. Her warm demeanor and excellent customer service made me feel welcomed, comfortable, and fully prepared. Thank you, Abby!
August 2026
The young lady behind the counter was professional, courteous, efficient, and personable. I was in and out with keys in hand in 5 minutes.
July 2026
The man that helped me at check In was great . He was knowledgeable and helpful and professional and friendly . After getting a little frustrated trying to check in to pick up the Van on the app I walked inside by the guy made my experience much more pleasant .Thank you
