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July 2024 by Kaylie G
Why do you post signs for propane that read “go to pump, pay at pump when no one comes out and when they quite rude! I had to go into the building twice! It took 19 minutes to finally get someone to fill my tank.worst customer service ever!!
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July 2024 by Maevyn Celso
The only issue I have is that my storage unit went up in price twice to the point where I could no longer afford it, because I live in another town and don't have a vehicle I ended up having to close my account and lose all of my stuff. When I started, it was great, but I wasted a lot of money and ended up losing my stuff in the process. I also got charged $230 or so to my bank right after I had a plan to come get my stuff. All I needed was gas money, but because I was charged, my bank went into the negatives and still is, because of that I could no longer make plans to grab my stuff which in turn made me lose my stuff. My daughters stuff was also in storage, so she lost everything because of this as well.
Essentially she lost everything as did I, and now we are $230 or so in debt. That's all we have to show for this.
The only positive thing was that they were willing to close my account for free and I didn't have to pay to close it.
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July 2024 by EN Blanchard
After paying $86 dollars . These clowns charged me and my wife $150 for not refueling . After calling them multiple times and asking for the " manager" , these clowns told me "they are really good, they have been here 20 years !?" .
Recap: charged me 150 dollars erroneously, charged me 6 dollars for ez pass , would not call me back , would not answer voicemails, after calling corporate and all of these losers multiple times .... nothing . Not one call back, response , or any correspondence. Awesome. NEVER GOING BACK.
Thanks for nothing . " 20 years of experience ripping people off . "
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July 2024 by Lammare Maxwell
Advertise quick propane gas refill, last two times there they weren’t filling tanks, take your business to Bob and Mikes Elm street Saco
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June 2024 by Earl Seeley
Storage unit price is being bump up in price, sad they just don't care. They do anything with the unit just store my stuff.and price going up. Greed
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June 2024 by Ben Hickey
I have rented many storage units in the past mostly for business use and have never had so many issues. One of my Locks was replaced with no explanation, management refused to help or even listen. I had to pay someone out of pocket to remove it. The security alarm goes off all the time and is loud enough to cause hearing damage. I could go on and list all the issues i had with the manager and all the time I wasted dealing with her, but instead I got Jeremy Clarkson to paint a more colorful analogy.
“Today, we're talking about U-Haul Self Storage in Saco, Maine, and let me tell you, it's about as impressive as a Yugo.Yes, that's right. U-Haul Self Storage is the Yugo of storage facilities. It promises practicality and convenience but delivers disappointment and frustration at every turn. And the customers? They're as happy as Yugo owners during rush hour traffic. They've had their fees increased unexpectedly, their items misplaced, and their interactions with management resemble a scene from a slapstick comedy. Trying to talk to management here is like trying to start a Yugo on a cold winter morning—it's a futile exercise in frustration. They seem to have mastered the art of disappearing act when customers need them most. So, if you're thinking about storing your belongings here, my advice is: don't. Unless you enjoy the thrill of uncertainty and the comedy of errors that comes with it."
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June 2024 by Chris Cote
Not very happy with my experience yesterday..the lady that helped me was very nice .. but the 20 ft truck I rented they obviously don't inspect and make sure things work on them because last night it's was pouring and of course the wipers didn't work. You could hear the motor running for the wipers but they wasn't moving. I made a report with roadside services.and I returned this vehicle unable to finish what I needed to get done. Was a complete waste of time and money. And because we could barely see the road one of my passengers had a panic attack in the vehicle. And this place doesn't even have the decency to call me back about this situation.something needs to be done.
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June 2024 by Lilith Purpura'Regina
First off, we rented a cargo van, and they didn't have it. So. They gave us a pickup truck, and discounted the milage rate. Then when we returned the pickup, not only did we have to argue with them to fix the milage rate, because they forgot to discount it... after all of that. I was so flustered I totally forgot about the uhaul rental guarantee... they were suppose to take 50 dollars off our bill for not having the equipment we scheduled for. And they never did.... just go to Biddeford
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April 2024 by BrendahBottahBus
Cs Lisa was very cool.
Was sent to portland as saco cust. Did not return equipment on time. Corp. Did not honor discount but saco and portland offices were both helpful.they know their jobs.
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March 2024 by Artiom Shtchenioff
never answers the phone
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January 2024 by Uchizi Phakati
Unlike most, I had a decent experience renting a Truck from this location. The man that assisted me wasn’t giving his best customer service character, he was just dry going through the computer without explaining anything. I rented a small box truck and was done within two hours, went to return it. Same guy didn’t really explain the charges and everything, I had to ask for clarity. Other than that, my truck was awesome; clean and the air conditioning worked perfectly well. I had a great time with it, I recommend this place.
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October 2023 by Linda D.
Not Welcoming, not professionally organized. life storage has been bought out by extra storage and they are worse. You will lose money, you will be threatened often to have your account closed.
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October 2023 by Christine Gadbois
FYI. Propane is NOT available until 11am. This is not on their website nor on any signs advertising propane.
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September 2023 by Otto Rademacher
Needed a motorcycle trailer and they had one and we’re super helpful throughout the whole process
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August 2023 by Isa
Why isn't the self storage available 24hrs? I'm the one to unlock and lock it. it doesn't involve any staff so how come I couldn't get inside to my unit at 9pm?
