U-Haul Moving & Storage of Saco offers a range of services including truck rentals and storage units. Customers generally find the staff helpful and knowledgeable, with some noting that both the Saco and Portland offices are competent and know their jobs. The trucks are described as clean and well-maintained, with air conditioning functioning properly, leading to positive experiences with vehicle rentals. However, there are concerns about customer service, such as a lack of clear communication and explanations during the rental process. Some customers also question the availability of self-storage units outside of staffed hours, as they are unable to access their units after hours despite being responsible for locking and unlocking them themselves. On the negative side, there are significant issues related to pricing and billing. One customer experienced multiple price increases, which eventually led to financial hardship and the loss of stored belongings, including items belonging to her and her daughter. Additionally, a charge of about $230 was made to her bank account unexpectedly, causing her bank account to go into the negatives and preventing her from retrieving her stored items. Other customers mention delays and communication problems during equipment and hitch installations, with difficulty reaching the office directly and delays in service. Overall, while some staff members are appreciated for their helpfulness, recurring concerns about pricing, billing, communication, and access hours highlight areas needing improvement.
I rented a trailed from this Uhaul on 2/22. It was busy, but there were multiple people working behind the counter. The trailer was clean, lights worked, and they cleaned the snow off the trailer and connected it to my vehicle quickly. The customer service person I worked with was friendly and polite. All in a good... read full comment
October 2025
Terrible customer service and they should just admit they don't know what they're doing
September 2025
I appreciate their kindness As moving is already very stressful
