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January 2024 by Lynn Sings
Usually, it’s very quick, but the store was packed. The seemingly newer associate was a little put out. They have got to do something about managing lines without driving customers mad. The entrance bell doesn’t stop ringing even if everyone is in the store. All you have to do is move a little. One half of the store is filled with the line and the other half is empty. A couple customers were non-English speaking and should’ve been asked to step aside and make the phone calls they were making to get organized so that other customers spilling into the store with quick processes could be assisted.
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November 2023 by Mysti Turgeon
I usually never have a bad experience at this UPS store, but the manager, Joseph Loiselle was EXTREMELY rude, condescending and just unpleasant and that's putting it mildly. He wouldn't really help me or a woman in front of me that clearly needed assistance. Her and I both have not had any issues prior, but this guy wouldn't help at all. He wouldn't allow us to print a label even though we have been able to do it many times before. I honestly cannot understand how he became a manager.
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August 2023 by Jadyha
I recently had the pleasure of visiting the UPS store in Saco, ME, and I must say, it was an incredible experience from start to finish. The level of professionalism and helpfulness displayed by the staff is truly commendable. This store has become my go-to choice for all my shipping needs, and there are several compelling reasons why.The staff at the Saco UPS store are not just knowledgeable; they are experts in their field. It's clear that they have undergone thorough training and possess a wealth of experience. One individual who stood out to me is Josh. His exceptional assistance and attention to detail truly impressed me. Josh went above and beyond to ensure that my shipment had the right insurance and speed for my needs.What sets this store apart is the dedication they show to each customer. Whether you're a regular or a first-time visitor, you're treated with the utmost respect and courtesy.
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July 2023 by Nancy Collette
I'm surprised at some of these reviews, as I have had nothing but excellent service at the UPS facility in Saco, ME
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June 2023 by Patrick R.
We arrived at the UPS store, with stuff to ship, but no box or packing supplies. The line was five people deep, but we still were helped within two minutes. The employee that helped us was efficient, kind and was able to help us find the right size box at the best price very quickly. We were shipping a care package and they were happy to use the colorful packing stuffing paper and stuff so that it would look nice. We couldn't of asked for a better shipping experience!
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May 2023 by Bethany Warde
Wanted a digital file that I bought from Etsy custom printed to fit my frame. Used Saco UPS. I am so pleased with the color and quality of the print. I am impressed with the speed and professionalism I received from the staff. I love my local Saco UPS. I will definitely be back for more prints. Thank you!
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November 2022 by Jeramy Perlman
Very rude arrogant owner refused to take a package with ammunition in it claiming you can only ship ammo through an FFL, 'I have guns, I'm the owner, I know the rules' he said. He then told me to call corporate, which I did, sitting in the parking lot facing the store. They politely informed me only corporate UPS stores can accept ammunition for insurance purposes. If the very wrong 'owner' had simply looked up the actual rules, or used google, or looked on the website for the company that pays his bills, he'd also know this. Instead he doubled down that you need an FFL to ship a non FFL regulated item. Already had a sour attitude about the store from previous experiences, this cements that I'll go elsewhere until it changes owners, again.
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October 2022 by Jetta Chasse
If I could leave a review while giving this establishment ZERO stars I would. I don't take leaving negative reviews lightly and I know anyone can have an off day, but the individual who runs this location has repeatedly proven to be the most unhelpful, pompous, rude individual I have ever encountered. The Amazon return I recently attempted to ship back to Amazon was subsequently returned to me because it was processed incorrectly at this UPS location and now I have to start the process all over again. Save yourself some trouble and go to ANY OTHER UPS Store besides this one.
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August 2022 by Andrea Morey
Everyone there was so incredibly helpful and friendly, especially Josh who notarized our marriage certificate! Everyone made sure we had all the right information so nothing would get filed wrong etc, and they even took a picture with us! Highly recommend this store for all of your shipping and notarizing needs
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July 2022 by Maureen Labbe
I just visited this store and the employee that I dealt with was the most unprofessional employee I have dealt with in my life. He told me to email the mailing label to the store but I was having issues and asked for his help. He proceeded to say "Well this is common sense". I thought I heard him wrong and asked him to repeat what he said to me. He said it again. I told him that it was very rude and I wasn't doing business with the store. I told him that I would report him and he proudly said his name was JOSH. I will do business with the Scarboro store as they are awesome. This boy needs polishing
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July 2022 by Justin Degara
Terrible customer service, some elderly people should not be employed if they cannot properly interact with customers and want to charge 10 dollars to tape a box. Joseph and Josh are a very ineffective pair of employees, a simple Amazon return should not cause frustration.
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May 2022 by Ursa Major
I have been lied to so many times by UPS . They send a message saying package will be delivered on this day at this time . You wait around all day and you get no delivery.
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March 2022 by Andre Ouellette
Returned Amazon item to Saco UPS Store at 10:00 AM. Several customers doing business. The UPS associate that helped me was very friendly, helpful and quick. Took me about 30 seconds to complete my transaction! Have never experienced anything but wonderful, friendly service from this Saco UPS Store. I think negative reviews from others may have been people getting off on the wrong foot, lack of patience, resulting in anger. Let’s be kind to one another
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March 2022 by Callie W.
Great friendly staff! They are always willing to help whenever I come in. Great store and great employees
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January 2022 by Danica Andrews
What a nightmare. I called UPS Saco this morning after being sent in circles by the 1800 numbers. I’m getting married tomorrow and need help with 2 packages that were supposed to be delivered 3 days ago. They were supposed to finally come today but could not be dropped off at my location. I called and begged for help hoping that the truck could drop off the packages to their location and I could come pick them up. I was told that there was nothing they could do but that if I called the 1800 number and pressed 0 then I’d be able to speak to a person. I tried it 3x and could not get a hold of one person. I called back and was told that something must be wrong with how I did it and that they had no problem. I’m 34, I know how a phone works and I also know when I’m being patronized. I was told that I was rude when I broke down in tears. I had to hang up because I couldn’t keep it in and when I called back I was told that I was rude for having done that. When I explained that I was getting married tomorrow, I was told “that sounds like a personal problem and you’re not one of our customers.” This location is staffed by a bunch of people who don’t care about anyone but themselves and enjoy being their version of “right” more than helping people. If you look back earlier in the comments, it also says they weren’t willing to help a woman with chemo during the pandemic. It’s interesting because in the comments so many of the negative reviews come from women and each one highlights how rude the employees at this location are.
