-
October 2025 by Vanessa Bagley
I recently got all 4 tires and alignment handled here, as well as a control arm replacement. I prefer to have my vehicle serviced at Shepard, for the quality of service and value of the work they provide. They even gave me a loaner vehicle for the weekend, truly grateful. I wouldn't go anywhere else.
-
September 2025 by Thomas Mudd
Absolutely terrible service. My wife and I purchased a truck from them and they were incredibly rude, ignored my wife, and only talked to me. Kid you not, the sales manager sat down, shook my hand, introduced himself, and asked me questions about my job. As if my wife didn't exist. The truck they sold us, they lied to us about what kind it is, which we just found out now as we are trying to get rid of it. If you're looking for a car, AVOID SHEPHERD! Go just accross the street to Key Ford they are far nicer and don't work for commissions.
-
July 2025 by Ann Hutchins
Bill Carr went above and beyond searching for a vehicle for me. Even though he is not a salesman but the sales manager, he spent several days searching for a hard to find highlander. He kept me informed throughout the process.And when the first one fell through , he continued to search with success. He is always polite and asks questions and follows through.
-
June 2025 by jonathan egan
'Hospitality' a word the team should investigate - specifically the lady that answers the phone in service. Made me feel like a number. I've moved on from this location. Too bad as the people that do the work behind the service desk are good people; hence the 3 stars instead of 1.
-
June 2025 by Kenner Guerrero
It has been a pleasure buying my car at Shepard Toyota. Excellent prices without unknown add-ons and family run which is noticed. Worked with David Y, who has great communication and very thorough. Also worked with Bill C, also with excellent communication and very easy to work with. This team is top notch and suggest buying from them. I bought my vehicle and I live in Florida. I recommend this dealer to anyone. Thank you Shepard’s team for everything with the best customer service and prices too!!!
-
June 2025 by Rock RollNation
Awesome staff great service got the vehicles me and my fiance wanted highly recommended.
-
June 2025 by Lauren Tribuzio
David was great! This was my first new vehicle purchase and he was personable, knowledgeable and able to answer all my questions. He really made the process fun and easy. Thank you David!
-
June 2025 by Paul Dustin
I want to thank both James Bacon-DeWalt and Bill Carr who worked together to put together a great deal for my daughter to purchase a 2024 Toyota Sequoia. They did an excellent job, professional yet easy going and a no nonsense/no stress approach. Too often we here complaints about a Sales or Service Experience, so I wanted to take the opportunity to acknowledge a job well done and My daughter is one happy customer.
-
June 2025 by Gretchen Leigh
Amazing Experience! ⭐⭐⭐⭐⭐
Hands down the best car-buying experience I’ve ever had! The team at Shepard Toyota , David Young and Bill Carr were friendly, HONEST and incredibly helpful from start to finish. No pressure, no stress—just great service and a great deal. I drove off in my new Prius with a huge smile on my face. Highly recommend to anyone looking for top notch service and a dealership that cares!
-
May 2025 by plagmah
Outstanding Car Purchase. This dealership was good to work with, honest, and willing to bring in the exact car for me. The communication was excellent. All Around PERFECT. Love the new Toyota Corolla Hatchback. Shout Out to my 2 salespeople James Dewalt and David Young.
If you need a Toyota is the area, this is the dealership to go to!
-
May 2025 by Maxine Fernald
I recently visited Shepard Toyota in Rockland, Me. I was interested in purchasing a vehicle for my son and was directed to salesman James Bacon-DeWalt. I provided James with my budget and expectations for purchasing the Toyota 4Runner. James, with his straightforward, transparent, and upfront approach, added a personal touch to our negotiations. His affable personality and professional conduct throughout our discussions made me feel valued as a customer. It was James who convinced me to have my son drive off the lot with the 4Runner. He went above and beyond to have the car detailed, washed, and look like a 2025 vehicle. I highly recommend James to anyone in the Midcoast area looking to purchase a new or used vehicle. I suggest that management give James a huge shout-out at the next sales meeting; he deserves recognition for his connection to the customer and his effective sales style.
-
May 2025 by Robert
I bought my brand new 2024 Highlander from them, within a year later I am leaking washer fluid everywhere so I took it into Charlies Toyota and they said something/someone had chewed or cut through a washer line along underside of vehicle and someone tried to put yellow tape to cover/seal it. They never told me this or properly fixed it before selling it to me, so now I am out 200$ for a simple issue that they clearly knew about.
-
May 2025 by Jasmin Tillson
We brought our 2008 Toyota Tundra here to get an inspection sticker and they said that we needed to replace the break lines, the front brake pads, and put some new flanges and muffler on it. They wanted $5000 for all of that, and didn't even check the parking break that we found earlier today does not work! We also noticed that there was nothing wrong with the break lines, and the front breaks aren't even worn halfway. We had already bought the parts for the brakes, and luckily it was only $350, but it is safe to say that we probably won't be coming back anytime soon :(
-
April 2025 by Rick AB.
Shepard Toyota are some of the most respectful People I have dealt with, when need some help with questions. Thank-You.
-
March 2025 by Katherine Quinn
We just purchased a 2024 Toyota. Bryan Rogers was an excellent salesman and made the process of buying a car easy. We had alot of questions as we are on a budget. He was very good at getting those questions answered. He was friendly, courteous and he even bought us lunch while we waited.
I would recommend this place to friends!!
