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January 2024 by Niki Nolton
I'm very pleased with the service at Staples in Waterville, I purchased my computers - yes, computers -there, and the guys were very helpful, knowledgeable and polite .. if I need anything else, this is my go to store .. Thank you, for the wonderful buying experience
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August 2023 by Toni C.
I just want to give a shout out to the Dean, Tech Sales Associate, and the entire Staples crew in Waterville Maine. I work a lot from home, writing, along with online Zoom trainings. My laptop stopped working and the General Manager (G.M.), Pamela Rich said to bring it in as soon as possible. I have a number of protection plans with them. Dean was transparent from the get-go, that he was off for the next couple of days. Brady called me the next day to ask questions about my computer, which I thought was very considerate. I wanted to let Dean keep working on it since we had already established a rapport and he was familiar with the issues already. His professionality was spot on: his eye contact, consideration to my concerns, and patience answering all my questions. We call it old school customer service, putting Dean into the "cream of the crop" group of professionals. Pam is the same way and the way she works with her team is a bit magical. She trusts them, listens to them, and works with them for ultimately, the best solution for the customer. My hardrive crashed and I needed a new one, and that protection service had expired. Arghh. Every time I spoke with Pam, she encouraged me to update that plan. I was trying to save for it, but vehicle problems and other financial stuff kept happening, taking away from my savings. I paid for that plan, and should be good to go for the next 24 months. I asked Dean what he recommended as I trust his opinion. Working within my budget, he installed the hardrive, and did it sooner than we expected. He waited until after I arrived, even waiting to take his lunch break. In hindsight, I wish I asked what time he was taking a lunch break, so I could either come before or after. During this entire time, I spoke with a very considerate Associate Lilly, who had excellent customer service skills answering my call and routing me over to Dean. I saw Sheryl in the print department, who's been so helpful anytime I've needed anything scanned, copied, printed or faxed. Eric, the Tech Sales Supervisor has always been helpful and seriously considerate to my laptop problems. When I called this last time, I met Mary, the Sales Manager, who was nicer than you could imagine. Like everyone cares: "Can I help you find something...do you have any questions. Even when Dean was helping me, he conscientiously acknowledged a customer at check-out, "I'll be right with you." In a day and age, where many businesses are still dealing with lasting effects of the recent Pandemic, many have been crippled, put out of business, or still experience staffing shortages, it's disconcerting to say the least. Any business that has its doors open and staff present both during and after the pandemic is such a huge accomplishment, one that shouldn't go unnoticed. As consumers, it would go a long way if we could have a little more patience and understanding for both the employees and businesses that have remained open since the Coronavirus Pandemic. So many have strong opinions about it, but the fact remains that we all lived with federal and state executive orders and mandates. Our local Waterville Staples remained open, for which I'm incredibly thankful for, including Dean, Pamela and the entire crew. :-)
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July 2023 by Marissa McGraw
Had very important tax papers that i needed to copy in order that i wanted to copy one by one so the papers didn’t get out of order and I was made to take the staples out and do them all at once which led to the papers being out of order and it took hours to figure out which papers went with which. The man working was very rude and was more worried about rushing us out the door than making sure it was the way we needed it to be. I’ve never had any trouble before this, so please do better.
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July 2023 by Sheila Woodman
The staff are awesome, and I got all my questions answered in a timely manner. Great service experience. Keep up the great work!!
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July 2023 by Patrick McGirr
I came 20min after opening to print one piece of paper and was told I would need to wait 2-3 hours to print it
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August 2022 by Gods Arms
You can pay to get copies here.
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June 2022 by Erica K.
Dean was so helpful in helping us find a cartridge for our printer and Gregory was super friendly in assisting us find some extra large rubber bands. I don't normally leave reviews but I was blown away by the kindness and professionalism at this store, love it here!
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February 2022 by C J
Used the self service printing area, its very easy to find (right by the entrance) and was clean and well organised. Very easy and quick to use. There where also plenty of staplers and paper clips and such if you have a large print job to organise.
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August 2021 by Steven Grim
Stopped by to get some supplies for the wife.
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August 2021 by Brenda Taylor
Finally found the pen refills I've been looking for!!
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June 2021 by Christina Dion
Thanks Randy for helping me print some paperwork, from my email! He was very helpful and friendly! Very good experience today, at the Waterville store.
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March 2021 by Michael Mauceri
One of the nicest lady I ever met in main so far thank you very much Kennedy you're such a sweetheart she went above and beyond helping me out today thank you very much for being so caring and taking care of me like I was one of the family you definitely have a great employee Kennedy you are amazing
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March 2021 by Bill Waning
Worst service ever!!!!! Customer service has no training to return online orders and manager can’t be bothered to assist after multiple requests. Opening account for Office Depot today
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October 2020 by Laurie Fuller
Very bad service no one would help. Asked for flatbed cart to put a gaming chair on was told only staff can use them. Waited 15-20 minutes for staff to help no one showed up. So my son and I loaded the chair on regular cart. Then waited some more for clerk to show up to cash out out. They need more staff. The store is understaffed.
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August 2020 by Nathan Cobb
After the rude manager threatened me with being removed by force for not wearing a mask. Standing over me, not social distancing, I WILL NEVER SHOP HERE AGAIN. I always had bought my computers and accessories here. NEVER AGAIN!!
