Verizon's store at 160 Elm Plz in Waterville, Maine, provides a friendly and helpful in-person experience for customers. The store's staff, including sales consultants like Bobby and Lydia, are praised for their personable and honest service. Customers appreciate the staff’s efforts to accommodate their needs, whether upgrading phones, setting up plans, or replacing devices. Many reviews highlight the excellent assistance received during phone upgrades and data transfers, with staff making the process easy and pleasant. The store is also known for offering the latest phones, accessories, and exclusive Verizon services, along with current promotions. Although one customer experienced frustration over a billing issue related to a returned internet gateway, Verizon’s team quickly resolved it by reconnecting service and providing a new SIM card. Customers traveling from rural areas find Verizon's service to be reliable, despite it being slightly more expensive. Overall, the store maintains a positive atmosphere, with staff members being easy to talk to and committed to providing the best offers and support. For those looking for a local Verizon store that prioritizes friendly service and customer satisfaction, this location in Waterville is highly recommended.
We went into the Waterville store to discuss our service since T-mobile has acquired US Cellular. The associate that waited on us was Brett who was very knowledgeable and helpful. We decided to go with two new phones and a package through Verizon after discussing options with him.
August 2026
John was very helpful. He does a great job explaining everything and fixing the problem. Cassie was also friendly and helpful.
August 2026
What a lifesaver! I needed a new phone when my phone broke on vacation and Johnathan came through for me with flying colors. I got what I needed with no fuss, my wife got an upgrade while we were there, and followup support has been fantastic. Talk to my man Johnathan, he'll take care of you.
