“****Update: Today I was contacted by Ben Nickel who works for the Credit Union he reminded me why I loved this bank so much, and why I didn’t want to leave and go elsewhere. Not only did he apologize, he offered help after seeing my review, and understood all my concerns!! I am beyond amazed that they called me after seeing the below review that says a lot about them as a business, and how they feel about their members. I am beyond impressed with the way they handled my concerns!!!**********The best bank BEFORE they were bought out!!! Now they are closed on Saturday, no longer are a part of the shared branching, I no longer get paid early like before it will say pending pending but they will gladly hit me with overdraft fees even though their time table changed with no notice to members. They are no longer a part of the CU24 so ATM fees are ridiculous. Their online banking app changed and not for the better. I stayed with them because I loved the bank they used to be. So in need of help financially I apply for a loan thinking my years of loyalty and direct employment would count for something and was denied. Also not willing to work with you on a level for overdraft fees that even aren’t supposed to be there if not for their change in direct deposit. They are no longer a credit union for the people they are a BANK in all the worst that comes with it! Now I cannot unlock my debit card that I lock after every use due to the fact I don’t want any more fees. Now you can argue that I should be more careful with my money but with the climate and the cost of living I’m paycheck to paycheck due to these changes in operation it has lead to a vicious cycle of living in the negative because I have no other choice.”
Credit Unions
Credit Unions
“****Update: Today I was contacted by Ben Nickel who works for the Credit Union he reminded me why I loved this bank so much, and why I didn’t want to leave and go elsewhere. Not only did he apologize, he offered help after seeing my review, and understood all my concerns!! I am beyond amazed that they called me after seeing the below review that says a lot about them as a business, and how they feel about their members. I am beyond impressed with the way they handled my concerns!!!**********The best bank BEFORE they were bought out!!! Now they are closed on Saturday, no longer are a part of the shared branching, I no longer get paid early like before it will say pending pending but they will gladly hit me with overdraft fees even though their time table changed with no notice to members. They are no longer a part of the CU24 so ATM fees are ridiculous. Their online banking app changed and not for the better. I stayed with them because I loved the bank they used to be. So in need of help financially I apply for a loan thinking my years of loyalty and direct employment would count for something and was denied. Also not willing to work with you on a level for overdraft fees that even aren’t supposed to be there if not for their change in direct deposit. They are no longer a credit union for the people they are a BANK in all the worst that comes with it! Now I cannot unlock my debit card that I lock after every use due to the fact I don’t want any more fees. Now you can argue that I should be more careful with my money but with the climate and the cost of living I’m paycheck to paycheck due to these changes in operation it has lead to a vicious cycle of living in the negative because I have no other choice.”