Empeople Credit Union has received mixed reviews from its members. Many long-time customers express nostalgia for the credit union's previous service model, highlighting a strong sense of community and excellent customer service prior to its recent changes. Members have reported dissatisfaction with recent operational shifts, such as the closure on Saturdays, changes in direct deposit schedules, and the removal from shared branching, which has led to increased ATM fees. Some customers feel that the credit union has transitioned into more of a traditional bank, resulting in less favorable treatment regarding overdraft fees and loan approvals. However, there are also positive experiences shared by members who appreciate the helpfulness and kindness of staff. For instance, one member praised a representative for offering exceptional support and addressing concerns effectively. The staff's willingness to assist and maintain relationships with members stands out as a strong point for the credit union. Overall, while there are challenges and frustrations for some members, the commitment of certain employees to customer service continues to foster loyalty among many who still appreciate the personal touch.
