“This US Cellular branch helped us out when we were in a major bind after one of our family members lost their cellphone (or it may have been stolen). The sales associate assisted us with the least expensive option for quickly replacing this phone. Thank You!”
“⭐️⭐️⭐️⭐️⭐️ An Experience That Made Me Believe in Verizon Again!
I walked into the Verizon store at the Maine Mall just looking for some information — but what I found was something far beyond what I expected. I was helped by Meaghen, and from the very first moment she showed genuine attention, patience, and an absolutely outstanding level of professionalism.
The truth is, I had decided to leave Verizon after several bad experiences in other stores — not once, but multiple times, all in Portland. I had told my wife that we were done with Verizon and that we were switching to another phone company.
But when I walked into this store and met this amazing representative, everything changed. She not only solved every question I had and helped me purchase two iPhone 17 Pro Max devices (one for me and one for my wife), but she also showed me that Verizon can truly be a company of excellence — when it’s represented by people like her.
The way she handled every detail, the care, the human touch, and the professionalism made me believe in Verizon again. In fact, after this experience, I’ve already recommended Verizon to several of my friends — all because of her.
In over 20 years of dealing with customer service, I’ve rarely met someone with this level of dedication, empathy, and passion for what they do. Verizon has a true gem here.
If anyone deserves recognition, a promotion, or an award, it’s this employee. She doesn’t just represent the brand — she rescues it.”
“I was very happy with my recent experience at the Portland Maine Verizon Store- I was helped by James, Ben, Tom and Brady who were all terrifically patient and knowledgeable.”
“Melysa was so helpful & courteous. Id just had my phone destroyed by an angry vehicle driver and was.pretty rattled. Her professiinal but kind manner was perfect. So grateful. Beth”
“Extremely knowledgeable & great communication.. I’m not a big fan of the Mall but I prefer this store to any other. I’ve been with ATT for about 25 years & this was my original store back in the 2000s.”
“Absolutely phenomenal service at this AT&T location! Dhyaa went far above and beyond to help me and completely resolved an issue I had been dealing with from another store. He was incredibly knowledgeable, patient, and made sure everything was working perfectly before I left.
The entire store had such a welcoming and positive atmosphere, and the customer service here is truly top-tier. A complete NEW TEAM from previous years (way better). It’s rare to find someone who genuinely cares about helping customers the way Dhyaa does.
If you need anything AT&T related, THIS is the store to go to. Dhyaa deserves serious recognition for the level of service he provides! Give this man a raise and promotion!”
“I came in to get a screen protector. I ended up changing my plan getting some savings and getting Internet. I was about to go to Verizon, but Eric saved me time and money and now I’m staying with AT&T. Eric and William are great. Highly recommended”
“I recently needed to replace an old cracked screen phone and went to this U.S. Cellular location. I was looking for a particular iPhone model and color and called ahead to verify it was in stock and the customer service in store picked right up and said they could hold it since it was the last one they had in stock no problem. Thomas, my wireless consultant, was knowledgeable and answered all my questions about the phone as I had more than a few since it was a big upgrade from the phone I had last (iPhone 6S to iPhone Mini 13!). He also was straightforward with offering, but not pressuring re: options to change my plan and other aspects of the paperwork. Last he helped place screen protector and transfer all I needed. So all in all a five star customer service experience. My only gripe is this location, being in the mall, it has taken much longer other times in the past to get help when they are busy with only two or so areas to help customers get setup and that has led to longer wait times- so I'd call ahead like I did if it's a busier time a day. I also think for how long I've been a customer for they could offer money off accessories or a new phone . Obviously service varies depending on where you live and travel, but US Cellular has been good to me so I'll stick with them.”
“Sarah, the store manager from the Falmouth Maine AT&T store was such a delight to work with! She was knowledgeable and kind while assisting me with my new phone upgrade. I would recommend her and this location to anyone!”
“My mom lost her phone so I went into the Gorham AT&T with an older phone and the guys were extremely helpful in adding a SIM card and making the older phone operational. They made the transition easy as they explained everything I needed to understand the process. Definitely good folks to work with. No hard upselling. I’ve been an AT&T customer for 25 years and will continue.”
“Thank you, Andrea and Matt for all your help today. You have made the holidays wonderfully special for Doug and Me. And thank you to the lovely woman who so kindly wrapped my gifts for me. She did a wonderful job went above and beyond her job description, and I truly appreciate it. I appreciate your level of customer service and helping answer my 50 questions. This is the best and easiest experience I’ve ever had at a cell phone store. You’ve made a forever customer out of me. Thank you for your kindness, professionalism and strong knowledge of your products. And thank you for giving me the best deal you could possibly give me. Every little bit saved helps these days. Merry Christmas and happy new year, Stephanie Clark”
“I like shopping at this kohl's the most. They are always neat and clean. Their floor layout is simple to navigate. They always have great selections and great sales. I can always find something for the whole family in one place. Staff is friendly and helpful”
“Jason was great with helping me pick out new items I've been wanting for awhile. It was super easy and quick I'm very happy with everything I got and the service was amazing!”