SEPHORA at Kohl's in WESTBROOK is a beauty destination where all are welcome. It offers up to 125 brands for makeup, skincare, hair, and fragrance, including bestsellers. Trusted Beauty Advisors are there to help clients find products. The experience can be accessed at the Kohl's location or online. Some visitors have had a wonderful and amazing time, finding staff helpful and informative. However, other experiences note issues with customer service and comfort. One visitor observed a team lead seeming to have a bad day, acting frantic and complaining, which made the client feel uncomfortable and in the way. Another client reported a completely misleading and horrific experience, citing poor customer service, confusion over the store's location, and extreme distress over an out-of-stock product. This led to strong feelings of being manipulated and abused, with a vow to never return after what was described as a traumatic event. The store provides a wide product selection, but experiences with staff and service can vary significantly, leading to strong reactions from some customers.
Had a wonderful and amazing time with Vanessa . Vanessa was so helpful and informative. However the team lead with shorter hair was seeming to have a bad day and was frantic all around the store complaining. Made me very not comfortable being in the store as I felt in her way. I hope her day got better.
August 2025
Went for Khol's Selection of kods back to school clothes was not as good as in years gone by. In fairness, Target, Marshall's, and Walmart are all a bit lacking this season. Also, they were short staffed at cashiers. Again, it seems everyplace is.
July 2021
I only visit Kohl's when I have an Amazon return. When you complete an Amazon return, the receipt always has a really good coupon on it. When I'm in this situation I do purchase something so I guess you can say the tactic works but I always leave feeling good about getting 25% off.
