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10AM - 6PM
669 Stafford St, Winnipeg
Pet Stores
“I just learned about the store this past weekend. Was searching for a raw diet cause I wanted to get my dog back on it. In the past she had issues when a company changed the formula. I found out abot Evolution. A local Canadian company only sold at thrive. I went in today and met Marc. Shes an amazing woman! Very knowledgeable and helped me with other products as well. I want to keep my dog and cat as natural as possible. Thank you again Marc and I know I will be back to see ya again.”
“Saw a documentary on why you shouldn't buy your dog-food from the big box stores. Looked for a better quality supplier. Found this one about a year ago. Dogs are healthy and happy with the food. Service here is great. Owners are helpful and friendly. If you buy a big bag it's a very short trip from your car to the shelf you bought it on and I don't doubt they would load it for you if you asked. Quick and easy shopping.”
“Words cant express the gratitude I feel towards this organization. What they do here is worthy of the highest accolades. Theres a special spot in heaven for such people.
Thanks for finding homes for these wonderful creatures.”
“The 3 girls I see regularly are phenomenal. Extremely knowledgeable of small animals and clearly cares very much for the store’s babies. And honestly just great to have a conversation with. Shop Canadian!!”
“This store is top notch! The staff are friendly and extremely helpful and their product knowledge is greatly appreciated. The product lines are plentiful and varied, offering a great shopping experience. The best store in Manitoba to buy bird-related products.”
“The young ladies at this store are absolutely the best! They are patient and caring towards our animals which means the most. I have all kinds of stories I could share but I encourage you to visit the store and see it for yourself, they are so incredibly helpful and knowledgeable.”
“Incredibly knowledgeable staff. Came in trying to change my dogs food because I didn't want to drive far to get the one I use anymore. Told them the brand, my dogs breed, and they immediately gave me options that are close to what I was already giving my dog. So impressive. Will for sure be coming back. They also do stuff like art night for a print of your dogs paw, which all the money made from that goes back to helping more animals. It's nice to see! 10/10!”
“Went into Pet Valu for dog food and somehow ended up having a full luxury spa experience with the self-serve dog wash. I’m telling you right now this thing is a game changer.
Usually washing your dog at home feels like you’re trying to wrestle a wet raccoon in a bathroom the size of a cereal box. Water everywhere. Your back hurts. The dog looks offended. Everybody loses. But this setup? Beautiful. Elevated tubs, great water pressure, shampoos ready to go, dryers that sound like a leaf blower strapped to a jet engine.
My dog walked out smelling better than I do on most weddings. At one point I caught him looking at me like, “You’ve really been washing me in the bathtub this whole time? Embarrassing.”
Staff was super friendly too, and the whole place is clean and easy. Honestly the dog wash is so good I was half tempted to ask if they take humans too.”
“My partner and I live out of town. But whenever we come to Winnipeg we make a point of stopping by! The owner is super friendly and knowledgeable about the fish he has in store and will happily answer any and all questions you have! Finding a store with workers who have knowledge about the fish they’re selling is rare these days! All fish we have got has been healthy and happy!”
8AM - 9PM
3 Reenders Dr, Winnipeg
Pet Stores
“The staff here are amazing! I’ve always been an animal lover and pet owner and have been purchasing goods and services from this locations for years. My fur-babies love everything this place has to offer ❤ Zero complaints about any of the staff, service or policies.
That being said, I am so surprised to see a negative review posted recently by a woman (Susan) who lacks time management skills and isn’t taking accountability for herself and blames the store.
She was late to her appt and called to let the store know - When did she call to say that she would be late? It wasn’t over 48 hours (per their policy which SHE provided a photo of) obviously. She likely arrived over 15 minutes past her appt time, which per the policy means that she may need to reschedule - which is what happened. No one to blame but herself there…
Thrusting blame onto a business who, proven by her own photos, reached out afterwards to try and resolve any issue that may have been had, instead of just owning up to her own mistake is ridiculous. And to post the employees personal phone number — absolutely abhorrent! Susan should be ashamed of herself as that is a breach of privacy so feel free to report that review based solely on that!
That being said, should the staff had mentioned the late fee when she arrived that? Yes - BUT, maybe they did and she isn’t saying as it makes her look even worse.
Everything in her entire review just screams that she is entitled and lacks accountability.
Again, I have been a client here for years and years and haven’t ever had any issues with anyone here and was VERY surprised to see a negative review so thought I would stand up for what’s right.
Have a great day, all!”
“I just recently had a bunch of animals brought to my son’s birthday. I can’t say enough of how pleasant of an experience it was. Dylan and his staff (Lynea) went above and beyond to make my son’s birthday special. First class people and highly recommend!!”
“Was recently in the St.Anne's location. I have a fussy eater and have tried numerous products there but this experience was different. Don't get me wrong, staff have always been polite and courteous but on this day, I got to meet with the new store Manager. Cassie Jo, Im not sure if Im spelling it right but this young lady was amazing and went way over and above with different options for my fur baby. She went out of her way to get me water when I asked if she could spare a cup. She even called me a few days later to see how my puppers was adjusting to the new food. Now that's customer service. I don't even get that from the vet...lol I wish her all the best, and believe she is a wonderful addition to the team there. Thanks- Monica”
“My husband I usually attend this location but sometimes they get busy with the dog wash so we have gone to Main Street a few times, they aren’t as friendly there and dog area is not clean for that matter. Sometimes we have no choice as our dog needs a bath. After today’s incident at Main Street it really shows the difference in customer service, cleanliness and professionalism. We appreciate the service we get at McPhillips, and today it really showed the difference in staff and training.”
“I had ordered a delivery item through door dash and what was sent ended up being the wrong thing. The staff at the store went above and beyond to fix the issue and personally delivered the right item (something they offered to do unprompted). Mistakes happen - but I really appreciate the effort to make it right! Well beyond what I would have expected.”
11AM - 4:30PM
1034 Main St, Winnipeg
Pet Stores
“This place is “few and far between” you know, the kind of pet store you find popping up here and there. It’s not one of those big-box chains, but a local gem run by a couple who are super sweet and helpful. I’m a fish-keeping newbie, so I totally rely on them!
If you’re new to the hobby or just want to check it out without any BS info, you should definitely go here. They have an amazing selection of supplies for all sorts of pets, and their livestock looks healthy and happy.
Just go, check it out, and support local!”
“Ordered a dog wading pool online and went to pick up in store. The cashier couldn't find the slip even though the pool was sitting right there and I pointed to it, she couldn't process without the pull slip and she said I'd have to pay for it. I said it's already been paid for so she went to get the manager and long story short he had already pulled it and just failed to put the slip in the right place so the cashier couldn't find it. So the pool I pointed to was actually mine and the manager had just made it confusing by not filing the slip. Not a huge deal and everyone was polite and helpful, I will be back and I visit this and other PetSmart locations semi-regularly.”
“Wonderful experience both fostering & foster failing with WHS - easy transition with very insightful and helpful staff!
We have now had our furry friend for a little over a year and love her so much :)”
“The store is so clean and tidy. It's a bit confusing in its placement of products but the shelves are well stocked and organized, everything is perfectly visible, the lighting is bright and it's not overly crowded. Overall, it's a very nice store to shop in. The only less-than-positive experience was with the cashier. We were talking while she was checking me out and she literally just full stop started ignoring me mid convo so that she could look at this shedded snakeskin that her colleague (who interrupted us while she was cashing me out) brought up to the front. They both just tuned me out after that until she handed me the receipt. I was like the least she could've done was show the snakeskin to me!”
“We had our dog in for a groom and he turned out great. The staff are definitely dog people at this location and really took care of our pup. Really appreciated the great customer service here.”
“Pretty great place for my fish keeping needs
Andy has always been so genuine & helpful with any fish keeping questions I’ve had, from since I first got in the hobby even to today, when he helped me locate something I was looking for urgently since literally EVERYWHERE was sold out. My delta halfmoon betta I got from them has not had any issues whatsoever! Healthy & happy little guy!”
“They are always very kind, and the animals I see when I’m there seem genuinely happy and comfortable. My cats love going and always come home in a great mood. Manny has been the one caring for them, and he’s been consistently gentle and kind every time. I’m really thankful for this salon! It means a lot to me that they have prioritized the animals needs and communicate well with people and pets.”
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“Love Pet Toba. Great customer service. Locally owned and operated. Always goes the extra mile to help their customers. Recommend to all my friends with Fur babies”