Royal Farms, a local business, has received mixed reviews from its customers. While some customers have had exceptional experiences, others have expressed concerns about the quality of the food and the security measures in place. One customer was delighted with their customized Chicken Chesapeake Sub, describing it as "spectacular" and praising the manager and their associate for their excellent service. However, another customer was disappointed with the chicken special, noting that the coating did not stay on the chicken and they had to wait an additional 20 minutes for the order. The reviews also mention an incident where a customer noticed a man allegedly stealing from the store, but the staff did not seem to take immediate action. This has led to concerns about the store's security and the need for better training for the employees. Despite these issues, some customers have had positive experiences with the store's staff. A customer named Sheila was praised for her excellent customer service, and another customer mentioned two employees, a young lady with bright fuchsia hair and a gentleman with salt-and-pepper wavy hair, who always go above and beyond to assist them. Overall, Royal Farms seems to offer a mixed experience, with both positive and negative reviews from its customers. The store may benefit from addressing the concerns raised about food quality and security, while also continuing to provide the exceptional customer service that some customers have experienced.
This ROFO is the best for gas, car-wash, coffee, breakfast sandwiches, and has employees that care!
September 2024
I decided at my Dad's suggestion to order a customized Chicken Chesapeake Sub. It was spectacular! Thank you to the manager, I believe, and her associate who made it!! She also told me it was her first time even making a pulled chicken sandwich.
May 2024
They need to replace their receipt paper at the fill stations. I buy a car wash but then get a receipt fail and have to run inside to get a receipt. This happened several times. I hope they get this right in the future because it's a convenient place for gas and a wash.