Enterprise Rent-A-Car
Car RentalHours:
1968 West St, Annapolis MD 21401 Hours
About Enterprise Rent-A-Car
Enterprise Rent-A-Car operates numerous airport and neighborhood locations, including in Annapolis. The process of renting is generally described as very straightforward, smooth, and seamless, with staff often working quickly to get customers in and out. Many reviews highlight pleasant, kind, polite, attentive, and extremely nice employees, with some noting top-notch service and exceptional customer service. Experiences can vary by location. While one customer reported the best experience ever with a very helpful and efficient team, another received a vehicle that was dirty, smelled like smoke, and was dented with a tire pressure issue. Customer service at the local office level is often found to be pretty good, with fair and nice management, though experiences with the central 800 number can be inconsistent. Vehicles are usually halfway decently cleaned, though some note issues like dirty windows or, rarely, a poorly maintained car. Overall, many customers report no real issues and would absolutely recommend the service.
Most Recent Reviews
April 2026
Great Vehicle And Excellent Service And Great Condition
March 2026
I rented a vehicle for a week starting on a Sunday. Other rental companies were not open. John handled my reservation and check out. He is pleasant and thorough. He also handled my check in and drove me home. A very pleasant experience. The Nissan Rogue was a great ride with so many new features since my last rental 5 years...
read full commentMarch 2026
They picked me up when I dropped off my car for repairs, had a great conversation with the staff. I especially liked the iPad transactions and signatures. They always so nice when I called. I recommend to all. Thank you.
More Comments(204)
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