Enterprise Rent-A-Car

Car Rental
Hours: Enterprise Rent-A-Car operates numerous airport and neighborhood locations, including in Annapolis. The process of renting is generally described as very straightforward, smooth, and seamless, with staff often working quickly to get customers in and out. Many reviews highlight pleasant, kind, polite, attentive, and extremely nice employees, with some noting top-notch service and exceptional customer service. Experiences can vary by location. While one customer reported the best experience ever with a very helpful and efficient team, another received a vehicle that was dirty, smelled like smoke, and was dented with a tire pressure issue. Customer service at the local office level is often found to be pretty good, with fair and nice management, though experiences with the central 800 number can be inconsistent. Vehicles are usually halfway decently cleaned, though some note issues like dirty windows or, rarely, a poorly maintained car. Overall, many customers report no real issues and would absolutely recommend the service.

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1. Annapolis, Maryland