Lids offers a variety of customized products and excellent customer service. The staff, including standout employees like Melvin and Jesse, are dedicated and friendly, providing personalized assistance and chatting with customers to enhance their experience. Melvin, even on a busy day, ensured everyone was attended to, while Jesse engaged customers in conversation while working on embroidery. Additionally, the store manager, Della, is recognized for her hard work, ensuring that customers receive their custom orders promptly. However, some customers have expressed disappointment about changes to the croissants sold in the store, indicating a preference for the previous version. Overall, Lids is known for its great service and commitment to customer satisfaction.
Come see us and experience excellent customer service from a team that puts you First!!
September 2024
Service was very friendly and very fast, but the quality of the hat embroidery was terrible. Even the salesperson, upon looking at the embroidery after the fact, you could tell thought it was bad. Selection is mediocre. Not a lot of colors or sizes. Value is reasonable however given the quality of the work way overpriced.
March 2024
I was looking to see sizes of basketball jerseys, but the lady didn't want to take them down for me unless I was guaranteed to buy one. Also didn't help when I asked about the hats. All and all the store isn't bad if you like hats, just the service.
