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October 2025 by Kristy Serfass
My mother-in-law and I went when we were in town bc she had never been and we had the best time smelling everything and Alex (Alexandra) was super helpful and explained and recommended various products. We even got a couple samples! She was awesome!
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October 2025 by Cindy Houston
I had never been in a Lush store before so it was my first time. I felt so fortunate that Alex was working the day we were there. She was amazing and had so many perfect suggestions based on the things she asked me. She gave me a few samples and showed me all of the products and how to use them. It was a super fun experience and I really don’t think it would have been as fun if she wasn’t there. Thanks Alex! Super fun hour with you.
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May 2025 by Vince Thiengtrong
Mr James was so nice and kind to me and my daughters. Excellent customer service and answered every questions and concerns with care and attentiveness. We will be back! 19 May 2025
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April 2025 by TV Nottarts
Alex and Meadow were awesome!
Love this place and they were helpful and knowledgeable
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March 2025 by Laura Gore
I am a long-time LUSH customer for over 15 years. Their products are top-notch. Normally I don't enjoy going into the stores because the sales people are too on top of you and aggressive so I grab my usual and bail.
However, this location was so nice because the lovely guy who helped me wasn't pushy or overbearing. We had a nice conversation about what products I like and he made a wonderful suggestion when they were out of the mask I wanted. I was given space but was attended to if needed. That was SO refreshing. The customer service at this location was fantastic. And I found multiple new products that I love. More of this please, LUSH! I will now be a regular at the Annapolis Mall location because it was the most relaxed experience of any LUSH store I've experienced (and I've visited many across the US).
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March 2025 by Michelle W
The employees were extremely helpful and made our experience very pleasant. Everything we purchased was great.
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December 2024 by cassie h
I stopped yesterday to get my fav product! Good Karma body wash! Everyone was so nice and friendly and super helpful! They really bought the Christmas cheer to work! Deff makes you feel welcomed!!!!! Cashier was super sweet also!
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October 2024 by Isabella Milani
My first time in a Lush, and within the first 5 minutes of being in the store all 3 employees had personally checked in on me to ask if I needed any help. Tal was very knowledgeable about all the products and told me their honest opinion on them then gave recommendations on what products they prefer. I will definitely be back.
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August 2024 by Kennedy Harris
AMAZING SERVICE. Thank you to Alex and James for making my day!!!
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August 2024 by Kara Blevins
I haven’t been to a Lush in several years and definitely needed some product help. Meadow was so helpful, knowledgable, and patient as I shopped. I have an allergy that can make shopping for products difficult and discouraging. Meadow went out of her way to read the ingredients for me on products and find products I could have safely! I felt like the interaction was so personable, genuine, and tailored to the customer. Interactions like this with guests is what keeps customers coming back and mall stores going. As a fellow retail worker I was dazzled and can’t wait to come back!
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July 2024 by Lauren Riddell
Anthony was super helpful and sweet on my visit today! Always love stopping in Lush!
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July 2024 by A. Walker
This lush is the closest to us, but still a 2 hour drive, so we always hit this location when we are in the area. It’s small but neat and helpful employees.
The folks working tonight were amazing. Right before we got to the mall, we were in a car accident (everyone was ok). My 9 year old autistic daughter was really over stimulated by the accident, and I explained that she just wanted to look around while she calmed down. They were so understanding. The staff answered her questions, encouraged her to look around and touch, and even let my daughters put a bath bomb in the water. We picked a few items out, and my children seemed soothed by the whole experience, when they could’ve been treated as an annoyance. I appreciate your staff this afternoon and how they helped us out in a not great situation.
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July 2024 by Jacob Connelly
Meadow is so incredibly helpful as well as knowledgeable whenever I come here. I am consistently dazzled by the level of professionalism not to mention effusive sweetness. Meadow is an invaluable asset to your organization.
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June 2024 by Andre Harrison
Anthony was awesome ..very helpful and knowledgeable
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June 2024 by Pdula
I've been to a lot of Lush stores and the team members in Annapolis were amazing! They took the time to help me find the right products and showed me how to use them. The store looked great too. Always great products and with friendly and wonderful service I highly recommend stopping by.
