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January 2024 by Kari Lee
Rebecca gave me a very hard time. I was trying to explain my situation and nothing was resolved I was basically turned around and told there was nothing a bank that is holding my funds can do.
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December 2023 by Tex Ellis
To solve a problem with a deposit, I waited 1.5 hours, and this was after I was told 2x by one bank executive incorrect and irrational information about how they would resolve the matter. They had rejected some checks that were deposed in their ATM. As I am a member of a another Federal Credit Union, they basically, one month post accepting the deposit, pulled it out of my account, charged me a fee, and then held my deposit. When I finally was able to talk to the next level up officer, as I said. 1.5 hours post arrival, it was discovered and I was showed the proof, that I had endorsed the checks, they could not explain why they were rejected, and they had my checks, but stated "we cannot give them to you, we suggest you contact the original issuer" "even though it was our mistake it we unfortunately are unable to do anything about it". The bank officer even called up the chain to find out what was the protocol, of which they have none, and it appears nothing was requested to ensure they did not do this again. So I am left with banking fees they charged for a mistake they made, and also now looking at going with my hat in my hand to the original issuer, an insurance company (we know what that is going to be like as I was already told the issuer will have to have an investigation and I might be charged a stop fee, and may have to wait up to 2-3 months to hear their decision). Let me see,,,, you mess up, you tell me there is nothing you can do to make it right, and as your message says, "Your service (I'm a veteran) inspires our service". wow, I am trying to remember what I did so bad when I served to deserve this?PS: please do no add insult to injury by telling me how you hold yourselves to high standards, I would rather someone just do their job, do it correctly, and own up to their mistakes, thats standard enough for me.
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December 2023 by Justin Gill
Tried to cancel or get assistance regarding a lost or stolen card today. Front desk representative Hannah refused to help me in anyway and denied me any office assistance. She simply turned me away and told me to go online. Terrible
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October 2023 by Valerie Nelson
Since they have added more branches in my area, it's not so bad now. Especially at the ATM machines.
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September 2023 by George B
We went to the Annapolis branch to pick up a cashier’s check that I had ordered the day before online. The check wasn’t ready and we had to wait over 2 hours while the staff messed around trying to figure it out. Nobody would tell us what the problem was or how long it would take or whatever. Terrible communications and no one took responsibility. We had to get the check that day because we had a house settlement scheduled. NFCU has antiquated computer systems that the staff obviously can’t operate. Terrible, just terrible.
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September 2023 by Frank Vel
This review is not representative of NFCU overall. It is specific to the slowness, inattention, and lack of customer service skills at the odenton branch office. Horrible about sums it up. I deal with the one at Annapolis, and they are top-notch. NfCU Leadership, please do something. These guys are smudging your history of outstanding service.
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August 2023 by Mike L
Two stars because I’ve been a member for a long time and that service used to be excellent. Employees are very nice, just seems to be extremely understaffed. Going to a branch is painful when you have to wait over 30-45 min to make a deposit. It’s absurd and these popular branches should have more tellers at peak hours. Like two tellers and 25 people in line.
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April 2023 by Bushy Makhalima
Just wanted to say a BIG thank you to Mrs Rochelle Nelson for handling the trading of my account. Your professionalism, genuine kindness and bluntness at times when I needed to face reality are what made me progress.I only wish I had known about you earlier from the first moment I decided to trade. Nevertheless, I am grateful! contact her :facebook"Rochelle Nelson Email:
[email protected] WhatsApp: +16267909787
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April 2023 by Dino DiStefano
Used to be a great bank. They are refusing to help me because I am a disabled veteran. I had money stolen from a towel head on eBay. I gave Navy Federal all the information that it was fraud and a counterfeit item. I went to the company that makes the items and they gave me a letter/ email stating this item is fraud. Navy Federal won't do nothing.
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March 2023 by Kat Gervase
Great place for all banking needs! The staff is polite, quick, and extremely helpful!
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October 2022 by Jake Cameron
Great branch great people great customer service. They were kind enough to let me sit in an office me to phone NFCU to get a replacement debit card as my ID was expired. Thank you NFCU Annapolis!
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September 2022 by Dennis Dextel
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[email protected] Fan page ?????
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July 2022 by T W
Excellent, I was able to find the bank and the Customer Service Representative directed me to the Annapolis location Turn-by-Turn. How cool was that.
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April 2022 by H H
7 windows only 2 open. Avg 5min per customer. Waited 20min just for cash exchange.
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February 2022 by Scooch Man B Mlambo
Words can't describe the wonderful work Mrs Anita did on my trading account, I am delighted trusted you and gave you a chance to help grow my $1000 into $12,000 in just a week, Mrs Anita Crypto FX. my family and I are forever indebted to you for the financial stability you brought to our home, I advice the entire public to invest with Mrs Anita Crypto FX. contact her via Email:
[email protected] WhatsApp: +12133736954
