-
February 2024 by Yan L.
I had to order a custom bed frame over the phone and the woman who helped me was very pleasant and quick to help me. Highly recommend!
-
December 2022 by Karl Zarse
Run far, run fast. Delivered my couch without legs. They ordered the legs and sent them to me, they were the wrong legs. The techs attempted to put them on, broke the couch. Finally got the couch replaced. They offered to refund the delivery fee and still haven’t done that. The delivery folks are top notch, the salespeople were great. Customer service is a running joke, even the delivery guys told us how awful they were. Love the couch but not worth all the hassle, especially for the price. Will not order again.
-
June 2022 by J Powell
Really enjoyed working with Rosalie (5 stars). Purchased a dining room set and chandelier. Items were delivered w/in the same month which is a plus. Would love to purchase more lighting only if their team would install. Took my electrician longer than expected to assemble and install the chandelier, but overall quality is great!I gave 4 stars only because the table leg had a minor ding near the foot, but noticeable considering the money paid. RH called to fixed it, but they’re using a contractor to fix it rather than their own technician. They have yet to reach out. Will update review when and if it does happen.
-
April 2022 by Justin Shanholtzer
Currently working with design consultant, Holly Trakas. My experience has been excellent- she listens well, has a good feel for my vision, has been very responsive, sets good expectations, and has had great follow up/ follow through. Have enjoyed working with her and their team at this store.Breath of fresh air after having a negative experience at the Tysons Corner Store in Virginia. We run a successful business that has been built on good customer service- so when I receive that same kind of service, I REALLY appreciate it... She deserves to be recognized! Excited for my home transformation! Thanks Holly!Justin Shanholtzer
-
September 2021 by Scott Shilling
Great style Our salesperson, Maret Gubisch, was great!
-
January 2021 by Rachel L.
While I love the furniture and craftsmanship, the customer service of the store associates and delivery people are unparalleled. I've been to the local store probably 8-10 times in the last year and have always had a positive, low-pressure experience. As for delivery, the teams have always been courteous and hard-working.
-
September 2020 by Chris Miller
Great experience, lots of good help from the staff.
-
January 2020 by linthoms
Love it. Very friendly staff.
-
January 2020 by Jackson McClam
Super helpful! Great designs.
-
January 2020 by Ryan Pulliam
I love this place! I just wish I had more money to buy more stuff. The staff is great.
-
November 2019 by William Rich
Nice RH, friendly staff, rarely crowded
-
November 2019 by Muzna Ansari
Small selection of furniture but really helpful staff who answered all my questions, showed me options online, etc.
-
July 2019 by Boo Wilson
Westfield
-
March 2019 by John M
Free parking in the various garages that make up this complex. Takes a little getting used to to know where everything is. The one fault I have is that there aren't (or at least I didn't find any) brochures that describe where everything is. It would be nice if there were site maps in all the garages by the stairs and elevators that tell you where everything is. My first visit I logged quite a few steps up and down finding the stores I wanted. I have now gone about 3 times and reasonably know where to park to minimize walking time and distance.
-
November 2018 by Amadeus Gale
Sublime environment.
