Safeway at 1781 Forest Dr in Annapolis is a neighborhood grocery store that offers a convenient shopping experience with friendly staff and a variety of services. Customers appreciate the helpful employees and the wide range of products, including a bakery that provides customizable cakes and cupcakes, and a deli with party trays made to order. The floral department features exclusive Debi Lilly Design™ products tailored to customer preferences. The store also has a pharmacy offering immunizations and other services, with some staff members highly praised for their professionalism and helpfulness. Shoppers can benefit from multiple shopping options such as online orders for bakery items through Order Ahead, Grocery Delivery, and DriveUp & Go™ services, making shopping faster and easier for busy customers. The store’s clean environment and good food quality are also noted positives. However, some reviews mention issues like price markups—such as a Teddy Bear priced at $49.99 compared to the manufacturer’s $19.99—and unhelpful responses from staff. There are concerns about the limited food selection, especially in fresh produce and frozen foods, and the store’s layout with too much floor space and uninspired fixtures. Customers also express frustration with the small parking lot, the lack of smaller shopping carts, and the deli’s limited ability to custom slice meats and cheeses. Despite some challenges, Safeway’s delivery service is praised for being timely and professional, reflecting a generally positive reputation for efficiency and customer service.
