TD Bank receives mixed reviews from customers, with experiences ranging from highly positive to negative. Several customers report wonderful and outstanding experiences, praising the bank's phenomenal customer service. They describe staff as extremely helpful, patient, thorough, friendly, professional, and dedicated, noting that employees go above and beyond to assist with issues like mortgages. These customers feel valued and recommend the bank, with one calling it the best bank ever and highlighting its support with fraudulent transactions and promotional bonuses. However, other reviews describe negative encounters. One customer had a strange and uncomfortable experience, finding some staff behavior rude and feeling unfairly judged. Another cites a persistent problem with a technical issue, specifically an inability to get help releasing a Zelle account from a closed bank profile, despite contacting relevant departments. This indicates occasional service inconsistencies, where solutions for some digital or account-specific matters can be frustratingly unresolved. Overall, while many customers report exceptional in-person service and strong support, others encounter occasional poor interactions or unresolved problems.
I opened a family trust account, checking, at this bank. Easily the best bank I've had to deal with in 20 years. I've come in with several different types of transacation, cashed saving bonds, asked for special paperwork. They are always best.
December 2017
Shayla and Sheetal were amazing! I cannot thank you enough for your help, time and positive/can do attitudes!
September 2016
Great branch with a very helpful and courteous staff.
