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December 2023 by Rose Casto
No appointments needed you just can walk in. They are curtious and will have you in and out in no time at all!
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November 2023 by C
Great service, I was helped by Kennard. He was professional, polite and very knowledgeable. He knew exactly what we wanted and was kind and helpful all throughout our time there. Would definitely recommend him and the store.
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November 2023 by Rob Appleton
The associate was friendly and helpful from the get go. But my voice modem, for which I have been paying them for year, apparently wasn't provided by Comcast. Very frustrating! Store was very busy for what I expected before noon on a Tuesday. Parking lot was filled
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November 2023 by Maverick Helms
Andy was great always top notch customer service.
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November 2023 by David Thomas
Alex did an incredible job transferring my 3 lines over to Xfinity Mobile. He gave me his personal number and helped me in the store, as well as from home. He was able to workout several obstacles with no problem. True professional and I highly recommend.
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August 2023 by Michael O'Dell
Cavin runs an amazing team that provides excellent customer service. Judy and Cavin addressed all of our concerns and questions and we are incredibly thankful for their help.
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August 2023 by William Kraus
They moved the appt without notice. Arrived 2 hrs late. They shipped the wrong equipment and stressed out a 90 yr old woman with an additional fee
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July 2023 by Asia Rice
Poor customer service from the time I walked in to the time I walked out
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July 2023 by James Mumper
This location was fine. Comcast as a provider, negative 10 stars. After 8 years of service, my bill slowly crept up to $190/month and I only had standard definition, and 40 channels. I called several times to work out a new price but no luck. Finally switched to Verizon, and wow! Better quality, better price and faster internet. Don’t waste any more time/money with these clowns.
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June 2023 by Oliver Holmes
It was super busy in the morning so I had to come back later (nobody's fault). When I did return, Juan was the absolute best, incredibly competent, helpful, and kind.
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April 2023 by James Cast
Andrea in the Annapolis store is absolutely amazing! So helpful and professional!!
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March 2023 by Amberly Smith
I got a phone here and activation took 36 days and 4 separate trips to the store (each of which took several hours). They were charging our account over $700 for a phone they told me was free. Each time I was told the phone would start working in a couple days and it never did. The store manager gave me his number and then never returned any of my calls. I was finally so tired of them being unable to activate the phone that I asked to return it as I no longer wished to switch to xfinity, but they refused because this process had taken over 30 days. I had to call my dad to come to the store because the employees refused to help me. He was able to convince an employee to call the manager and get my phone working after 3 hours in the store. I am still upset because I really just wanted a refund after all this trouble and now I'm stuck working with xfinity. This was the worst customer experience of my entire life and I wouldn't wish it on my worst enemy.
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March 2023 by Darlene Thomas
Jacob came and installed my service . He was friendly and considerate. Took his time to explain everything throughly and made sure we were happy.
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February 2023 by Gary “Amsterdam” H.
Great service. So friendly and zero waiting time even though the store had many customers in there.All I had to do was drop off some old equipment, it took only a few minutes.Nice location and modern building.
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February 2023 by Gary Hymes
Great service. So friendly and zero waiting time even though the store had many customers in there.All I had to do was drop off some old equipment, it took only a few minutes.Nice location and modern building.
