Bank of America (with Drive-thru ATM) has received mixed reviews from its customers. Many people appreciate the professional service provided by staff members like Shaikh Ali and Sr. Damon, who are praised for their attentiveness and ability to resolve issues effectively. Customers have reported positive experiences when dealing with these representatives, highlighting their helpfulness in account-related matters. However, there are significant concerns regarding the ATM machines at the Merritt Blvd location. Customers have faced frustration with the machines frequently not accepting deposits, leading to wasted time and effort. Instances of malfunctioning ATMs, such as one that appeared stuck while processing, have added to the dissatisfaction. The limited number of ATM options due to closures in the area has made accessing services even more challenging for clients. In response to the ongoing pandemic, Bank of America has taken steps to enhance cleaning procedures and may adjust hours based on local guidelines. Customers are encouraged to check the bank's Mobile App or website for current hours and services. Overall, while customer service is a strong point, the ATM issues need addressing to improve the overall experience at this location.
Last time I was there, they ack like they didn't want to help me..
February 2026
Today I was seen by an amazing person named Deja. We did not have an appointment but we able to be seen after a wait period. From the beginning she was very nice and she was very helpful! She even walked us out on our way out. I would definitely recommend her and would to have her again as an agent!!!! I was very satisfied... read full comment
July 2025
Great customer service. Evelyn was very knowledgeable and professional. She took care of us, took her time. Everyone is very friendly and helpful. Been here for 20 years.
