Boost Mobile at 3832B Liberty Heights Avenue in Baltimore offers a welcoming and friendly shopping experience. The staff, especially a representative named Joan, is highly praised for their professionalism, kindness, and willingness to go above and beyond for customers. Customers describe the staff as polite, patient, and attentive, making them feel like family. Joan, in particular, receives glowing reviews for her excellent customer service, explaining plans clearly, answering questions thoroughly, and providing helpful advice. She demonstrated exceptional care by assisting a customer with a stolen phone case, offering guidance on insurance and replacement options, which resulted in the customer receiving a new phone promptly. Visitors also appreciate the store's safe parking suggestions and the staff’s watchful assistance, especially during inclement weather. Many customers mention their comfort and trust in the store, noting that they feel well taken care of regardless of their tech knowledge. The store offers the latest 5G devices and deals on phones from brands like Apple, Samsung, and Motorola, along with prepaid plans. Overall, Boost Mobile provides not just good deals but also a warm, family-like atmosphere with staff dedicated to customer satisfaction. The positive experiences and attentive service make it a preferred destination for wireless needs in Baltimore.
Alex help me a lot thank you so much I recommend this store 100% y'all
June 2025
The employee was super patient and walked me through everything step by step. He didn’t try to upsell me or rush me out. He actually listened to what I needed and helped me find a phone and plan that worked for my budget.
December 2024
This Boost store is my family !!! Very professional and courteous ,very polite and gives customers a warm feeling of family!!! I love this Boost Store !!!
