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“Dropped off my PS5 as it kept shutting down when I was playing, they called the next day and advised me that the heatsink assembly was going bad. They fixed it and have no issues now. I definitely recommend their services as top notch .... pricing is very reasonable. Will definitely use them again.”
“July 3 2026
This was funny I came in the store to today on my android tablet that’s about four to five years old Tyrell and the District Manager very pleasant and explained my account and explained that it would be better for me to just upgrade and the droid tablet was too old nd I would be spending to much So in all Tyrell even waitress for me to return had to leave for Drs appointment he also made sure that my phone and iPad was all the way complete plus a good price for senior I’m very pleased with the service and Tyrell he’s going place nd his coworker that was here with working today……..”
“Excellent service everytime! Zee is familiar with the whole family and he serves all our digital needs!!!! Great customer service and beats the price of competitors!!!!”
“The best place in all of Baltimore to repair cell phones and iPads, the young man is very professional and fast in the repairs, I like it and I recommend this store 100%”
“Mr. Sikandar was such a joy to work with. When we came into the store he greeted us warmly and listened to everything we wanted to do. We didn't feel rushed to make a decision and made sure we understood everything about our new phones. He also made sure that we had everything set up before leaving. We will definitely be coming back here for future upgrades!”
“The young man that works here is very nice, but there not open during the hours stated, they are at least 2hours late. Open like 9 or 10, I call before i drive up there”
“Yafet and Paul in the York Rd Baltimore store were incredibly helpful today. I came in after my iPhone showed a liquid warning and would not charge, and they helped me get it sorted out quickly. They also shared a few great iPhone tips while I was there getting a wireless charging pad. Great service, knowledgeable, kind, and very helpful. Highly recommend.”
“It’s crazy because with some of these Cellphone Mobile outlet stores. They want to sell you their product, but they’re not professional about doing so. 2 1/2 years ago because of the lack of professionalism at the Metro PCS Security Square, Mall store. I left Metro PCS and went back to Boost Mobile.Recently my son needed a iPhone upgrade. So I chose to upgrade my iPhone as well. I called the Security Square, Mall Boost Mobile stand near the food court. And the young lady that answered the phone ???? was rude when I inquired about the iPhone 12 upgraded. I overlooked that and still went out to check out the iPhone 12 she had for sale. Once I got there the rudeness never changed and she tried selling me a phone that was more than the one I asked for… I walked out of that establishment and went to several others that didn’t have the iPhone 12. So I chose to make several phone calls. Eventually, I was connected to the Edmondson Village Boost Mobile store and spoke with Umer from Kuwait. I got in touch with him Sunday just before they closed. He check to see if the phone that I wanted was available and set up a appointment for me first thing in the morning.When I got there early the next morning. Umer knew exactly who I was before I even introduced myself. The brother was so informative with the purchasing of my new iphone. ???? He even did a update and upgrading to the iphone as well as giving me step-by-step information on everything he was doing and why he was doing it. I felt like I was able to get behind the counter and work right along side with him. The brother was professional and very informative. If I had stayed any long, because of his professionalism, I probably would’ve brought the store. All jokes to the side. I’ll be back to buy the second iphone soon for my younger son. ????????Umer sold me with his honesty, seniority and professionalism. We need more sales reps ???????? ???????????? ???????? with this kind of attitude and mind frame. If you’re trying to get my money. You gotta have some kind of respect. I probably would’ve brought the iphone yesterday from the Young Lady at the Boost Mobile stand in Security Square, Mall. Her bad attitude killed it for me. You can’t talk to me any kind of way and expect for me to just give you my money. ????????♂️???? ???? It doesn’t work that way. Honesty and professionalism rules all of the time. Because of a incident that happened at the store. ???? Umer, like so many people in Maryland, will be leaving the state soon. We need more Umer’s to work in these stores just like him— with professionalism and respect… ✊????”
“This store has the best customer service and the staff is very polite. Very clean and service is fast and friendly. I recommend this store to all T-mobile Metro customers”
“Jordan was incredibly nice and very helpful. She made what I thought was going to be a long drawn out experience one of the easiest things I did that day! She was amazing and I love my new phone and I would definitely recommend them!”
11AM - 6PM
6308 York Rd, Baltimore
Mobile Phones
“McKenzie was so wonderful in helping me process my insurance claim and in setting up my new device. This store was amazing from the greeting, music, atmosphere, and customer service. I love this store”
“Shaw helped me sooooo much, omg I was going through the worst mood and ADHD hectic daaaaay. And he was so patient with my craziness still had the best customers service, temper and helped me through it alll, he is the best! Get that man promoted”
“I went to the store to help me with my cell phone, which I didn't know why I didn't have a signal, and the very kind and helpful boy gave me excellent service. Thank you very much!”
“John the GM deserves way more than whatever it is, he is currently making. Polite, knowledgeable, and genuinely cared about my individual problem. He helped clean up the mess that Ed at the Boston Street location caused, and it was bad. John even got me wireless internet for my home. I didn't know AT&T offered internet, let alone that I qualified. John was personable and informed me that he is transferring to a Virginia store. What a shame! Thanks so much John!”
“I got an upgrade and wanted to get my data transfered. They took my old phone temporary made it work and then was able to transfer it. They made it so easy for me. Came in left my phone came back done. I am a long time customer I will stay with them/boost mobile for a long time more.”
“My boost customer service representative was perfect,her name is Sunny,she did a amazing job,I really appreciate all that you did and wonderful customer service 😀”
“This has been the most stress free phone purchase and setup ever. Meena was an absolute Godsent Angel. Patient and awesome. I would recommend evee visit this Boost location. Excellent service.”
“The employee was super patient and walked me through everything step by step. He didn’t try to upsell me or rush me out. He actually listened to what I needed and helped me find a phone and plan that worked for my budget.”
“Just wanted to say how professional and helpful Sophia was at this location. Her customer service was exemplary. I told her my budget ( free .99) and the ages of who we needed the new phones and lines for and she delivered. She set us up, answered all our questions about the plans and put the screen protectors on. Superb customer service is hard to come by these days. She should be a valued as a standard employee.”
“I have been a I've been a boost customer for a very long time and I came to security square Mall today and OJ the owner helped me with my problem and I'm very satisfied I will be back to give him more of my business thank you and have a blessed day”
“Great Total Wireless store with a clean, welcoming setup and fast service. Ace was extremely professional, knowledgeable, and patient, making the entire experience smooth and easy. He took the time to explain everything clearly and made sure I left satisfied. Excellent service all around.”
“Great customer service and quick help! I had an amazing experience at Boost Mobile Patapsco. Victor was extremely helpful, patient, and made the whole process simple. He helped me choose a plan that saved me a lot of money while still giving me reliable service.
I was traveling with my family, and having Boost Mobile’s data service helped me stay connected while I was away. It gave me peace of mind knowing I could use my phone when I needed it without spending a lot. I really appreciate Victor’s excellent customer service and would definitely recommend Boost Mobile Patapsco to anyone looking for affordable and reliable phone service!”
“I switch from T mobile too boost and Sara help me to make the process very fast and easy she has great costumer service and boost mobile prices are way better than T-Mobile”
11AM - 5PM
4528 Erdman Ave #30, Baltimore
Mobile Phones
“5 stars isn't enough! ? The team at this Cricket Wireless location was absolutely amazing! They helped me add a line to my account and made the whole process super smooth and easy. But what really impressed me was their dedication to finding me the perfect phone, even on a tight budget. They went above and beyond to work with me and find a solution that fit my needs. The staff was knowledgeable, friendly, and efficient. I'm so grateful for their help and highly recommend stopping by if you need any assistance with your Cricket Wireless needs!”
“Anytime I went downtown and dealt with George it was a very pleasant experience ,no one can ever be more fair with you... I always let anyone know when they have something they need to buy that he has or they're selling George is the person to go to.”
“Mike was very polite and patient with me and knowledge for someone who's 68 young but not knowledge able with modern technology. He encouraged me to purchase a table , something I need to enhance my vision for viewing. He was very
Aprapproachable and understood the needs and concerns. My experience was highly appreciated. Great customer service was rendered . He is the same with all His customers. Submitted by, Ms.DC Baker”
“Very satisfied with my experience at Total by Verizon. The service was fast, the process was hassle-free, and I was impressed with how affordable the plans are. It was great finding an option that gives me reliable coverage while helping me save money.
I’ve been able to stay connected easily, even while traveling with my family, and I appreciate having a phone service that fits my needs without being too expensive. Total by Verizon is a great choice for anyone looking for affordable and dependable service.”
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“Representative in the store is so nice, helped me to completely set up my new phone. Absolutely I recommend this store. Also they gave me a nice deal on the upgrade.”