Capital One Bank provides both physical branch locations and digital banking services. Customers appreciate the friendly and efficient staff at brick-and-mortar locations, noting exemplary and knowledgeable service even during busy times. The clean interior and the availability of in-person assistance are valued, as it is one of the few remaining branches where customers can speak to a live person. For health and safety, select branches may have temporary closures, but ATMs remain accessible, including those in external vestibules and at select retail locations. The bank offers remote and phone-based banking options, described as banking reimagined. However, some customers report longer than expected hold times for certain check clearances. Feedback on the website indicates a need for easier navigation, specifically a simpler way to return to the main accounts page from within a specific account.
Awesome experience Miss Ashley is totally amazing, patient, efficient and knowledgeable. I recommend this branch to everyone.
January 2025
The website needs an easy way to get back to the main page where you can view all your accounts. Once I am in an account, I can’t get back out, and the back button just takes me to the other accounts
January 2025
No problems, clean interior and friendly staff but longer hold time on the clearance of deluxe checks then other locations.
