CFG Bank

Banks, Mortgage Lenders
Hours: CFG Bank, established in 2009, offers a unique banking experience that sets it apart from traditional banks. The bank operates with a sole-ownership structure and an entrepreneurial mindset, focusing on helping customers achieve their financial goals. CFG Bank provides the same tools and expertise as larger banks while ensuring a personal touch in every interaction. Customers have noted that opening and closing accounts, such as CDs, is generally seamless, with some expressing a desire for online self-service options. While customer service is praised for being responsive and friendly, there have been concerns about lengthy wait times during phone calls. Some customers experienced delays with ACH transfers, leading to frustrations as funds took several days to transfer between accounts. However, CFG Bank has been proactive in addressing issues when brought to their attention. Despite initial concerns from potential customers due to mixed reviews, many have found CFG Bank's high annual percentage yield (APY) for savings accounts to be appealing. Customers appreciate the bank's commitment to adjusting interest rates automatically, eliminating the need to chase better rates. Overall, CFG Bank is recognized for its customer-centric approach, competitive offerings, and dedication to making banking a more personalized experience.

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1. Baltimore, Maryland