CVS Pharmacy is located inside a busy Target in Baltimore city and typically offers a good in-person experience. Customers appreciate the friendly staff, who often go above and beyond to assist. However, the pharmacy can be understaffed, leading to longer wait times and difficulties reaching them by phone. Many visitors recommend using the CVS app to check prescription status before arriving, as it can help avoid frustrations. Despite occasional headaches, there are positive experiences noted, with staff members praised for their patience and helpfulness during challenging situations. For instance, a pharmacist was commended for managing alone while providing thorough explanations of medications. Another staff member was recognized for her exceptional service in ensuring a prescription was filled despite a computer issue. While some customers express concerns about the pharmacy's efficiency, they also acknowledge the limited options available in the city and encourage understanding towards the staff, who are simply trying to serve their community. Overall, CVS Pharmacy is seen as a reliable choice among few alternatives, with a dedicated team working hard to meet customer needs.
Refused to transfer a prescription and sent me on a wild goose chase to another CVS who also wanted to have lunch instead of helping out. Sad to see how poor the customer service is in this city.
March 2024
As a provider it is impossible to get a hold of them! each and anytime; And one time I was able to they messed up the patient's information!
February 2024
Dr obinna misplaced my RX and thankfully the other pharmacist on duty looked through every shelf and found it. Thank goodness for her!!
