CVS Pharmacy® in TOWSON is a reliable destination for managing pharmacy, health, and wellness needs. With convenient hours 7 days a week, customers can find a variety of offerings, from prescription refills and vaccinations to personal care items and healthier snack options. The store offers savings through weekly deals and the ExtraCare® rewards program, as well as time-saving options like same-day delivery and free in-store pickup. The store manager, Darriellel, was praised for her helpful and friendly service, taking the time to explain how customers could save money. Customers have had mixed experiences at different CVS locations, with the Belair road store lacking sufficient staffing at the front, while the Towson location received positive feedback for its helpful team. A recent visit highlighted a major improvement in customer service, with standout employees like Deja and another young lady who went above and beyond to assist customers, demonstrating common sense, efficiency, and a pleasant demeanor. However, the pharmacy staff, including the pharmacy technician and pharmacist, were noted to be less customer-focused, with instances of rudeness and a lack of empathy. Overall, CVS Pharmacy® in TOWSON aims to provide a reliable and convenient experience for managing healthcare and wellness needs, with a mix of positive and negative customer experiences depending on the specific location and employees encountered.
Pharmacy provides the worst customer service. Be prepared for significantly long wait times if existing customers in line. No assistance for individual attempting to handle both counter and drive up window. Other pharmacy staff offer no help at all in these situations.
May 2025
The cashier was very promp in assissting us in a critical time.
April 2025
C v s is one of the best pharmacies and a store that offers more of what you need and most prices of items are reasonable prices
