DTLR offers a great selection of sneakers and shoes, including clearance options perfect for shopping on a budget or for any occasion. Customers appreciate the clean and neat store environment, along with friendly and helpful staff who greet customers warmly and provide assistance promptly. The team is often praised for their kindness, politeness, and willingness to help, even when resolving issues with online orders. Shoppers also enjoy the relaxed atmosphere, sometimes accompanied by music playing in the store, though some note that the volume can be loud. Security staff are generally friendly, though a few mention that they were on their phones during visits. Overall, DTLR is recognized for its good customer service, a wide selection of footwear, and a welcoming shopping experience, making it a place customers plan to visit again.
Our kids bought Nikes for their father for Fathers Day and we had to switch the size here. The store was neat and well .maintained, the customer service was great!
April 2026
They have a nice selection of shoes, but the customer service wasn’t great. No one greeted me, and when I asked for help, it felt like I was bothering them. I probably won’t be coming back due to poor customer service.
December 2025
Prices in store were Higher than online DTLR.COM. The site said i could pickup certain items at this location. When i got there Prices changed😠💸. I felt stuck since i was Christmas shopping for my son. To late to go elsewhere 😱
