The Free People store is a favorite location, described as clean, well stocked, beautifully organized, and of a decent size with a great variety and selection. The staff stands out as incredibly kind, welcoming, friendly, helpful, professional, and amazing. Employees go above and beyond, providing great personalized recommendations and wonderful customer service to quickly resolve issues. The atmosphere is so enjoyable that even children like to stay while shopping. This store is considered a standard for excellence and is a place customers are grateful for and would definitely visit again.
Wonderful experience at Free People @ Baltimore. Maddie & Lenora gave us excellent customer service and helped us find the sizes we were looking for. And all on sale! Thanks again!
April 2026
The store manager was very sweet, everyone who works there is helpful and vigilant. They have a good selection considering the size of the store.
December 2025
The employees at this location are so kind and amazing! Such a great experience!
