M&T Bank receives reviews highlighting staff who are helpful, professional, polite, and patient. Employees are noted for going above and beyond to assist customers, making complex or stressful situations easy and stress-free. Specific examples include resolving a hacking circumstance quickly, handling complicated trust and guardianship accounts with care, and providing dedicated help with rent payment issues. Staff are described as understanding, kind, and dedicated, even assisting customers on their days off. Both branch and telephone representatives are commended for their service, keeping customers calm and taking great care of them during tense times.
My family had an unexpected “hacking” circumstance recently. Being in Florida, I couldn’t go into a branch. Sara, at M&T made this experience incredibly easy and stress free as possible. Within one day, everything was taken care of. Thank you Sara!
November 2023
Outside side of the wait, the service was good. Thanks Sara!
December 2022
I came yesterday, iffy helped me with all my banking needs
