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December 2023 by Nicole Butler
I just had an amazing exchange with the two young ladies at Kent Ave. Colleen and Ty were very informative.I had concerns about a location where my items are stored, they provided me with excellent feedback and superb customer service.Thanks Collen and Ty....you guys ROCK!!!! I will definitely spread the word to anyone who is in search of a storage space.
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December 2023 by Daniel B
Shout out to Mac and Kayla! Their customer service is beyond exceptional! Great work you guys
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December 2023 by Roxsi J
Just left with the perfect experience! Shout out to Kayla & Colleen! They made my moving process soo easy. They was soo informative. I was so stressed out walking in but they made sure to tell me about all the deals! Thank you guys Soo much!
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December 2023 by Kelsey W
Excellent customer service from Mack and Kayla! They helped my husband and I get on the app and it has made everything so much easier!!!
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November 2023 by Rai Cary
Wonderful experience. Mac in the office is a pleasure to work with. Met all our storage needs.
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October 2023 by T Mc
Ty was extremely helpful today and helping me set up my storage unit and PS storage. Thank you.
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October 2023 by Kyle B
Great storage place. Mack was a big help with everything! 5 stars! Always a great help whenever I come in!
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September 2023 by Thomas Little
Mack & Colleen are awesome at this location. The greeting, customer service and education regarding my options was a pleasure... I wish there was a 10 star option....Thomas LittleMaryland Resident
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September 2023 by Nakita Suah
Tyrielle and Corey helped me transfer units and it was a very smooth experience thanks to the team at Kent.
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August 2023 by Martin S.
The staff is nice and very helpful; and I appreciate that. However, the pricing is insane. But first: I had a 10' x 15' unit with AC, that was clean when I moved in. However, the units are obviously infested with rats as evidenced by the multitude of droppings that I saw in the corners and sides of the unit. Although security was never really an issue due the required access code, the garage-style door to my unit was difficult to securley lock on a consistent basis. Now to the price. SPOILER ALERT: TRY YOUR VERY BEST TO GET RID OF YOUR CLUTTER SO YOU DONT HAVE TO USE ANY PUBLIC $$$$TORAGE. I entered on a superlow feel-good intro price, then I was paying $102/mo, then by the end of that year $158, then $183/mo by the end of 2016, then $203 (2017), $228 (2018), $253 (2019). In 2020 after I negotiated a price reduction and was told that it would be reduced to $180, but they still charged us $223 one month later). Then by 2021 $256/mo and then up to $290/mo by the end of 2022. Finally, in July 2023, I received a notice in the mail that on August 1, 2023, the price was increasing to $339/month!!! That was when we called it QUITS!!! We moved everything out right away!! BTW, I noticed seeveral other renters were moving out as well. Some items went to trash, some to AMVets, some to the donation area at my local dump. I salvaged a few old childrens clothes, vintage cassette tapes, all of the old photos and certain milestone items. Otherwise, that would've been $4068/year to store stuff that you don't miss and will never use!! (not including the next price increase). Think about what you could do with $4068!!! Not only that, but think about how much I sepnt over the years!!! With all of their price increases, they don't show any respect to their loyal, paying, long-term renters. They kjnow that horeders are gonna set it and forget it and pay them for years and years, so the ower can't have his/her mansion, other rental properties and a yacht, etc. Bottom Line: Unless you're renting for only 1 or 2 months during a transitional moving process or if you're buying a Public Storage franchise LOL, DO NOT deal with any Public Stoge, at all. Don't be like me: Get rid of clutter, old furniture, clothes and other old stuff that you don't miss, your kids can't use and don't even want. DO NOT USE ANY FORM OF PUBLIC STORAGE!!
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August 2023 by Vanessa Wise
Mack was amazing took the time to lock his office to show us our storage and how to use our codes thanks a million Mack
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July 2023 by Sue Fenton
Mack and Kayla are so helpful and courteous! Thanks again!
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June 2023 by Hera Essentials
Mac was so kind and extremely helpful! He went out of his way to help us even though we were at the wrong location! I would rent from this location and would recommend this location to my friends and family. Thank you Mac you are awesome!
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June 2023 by Debra Ackwood
Julia was ???? amazing. Her customer skills were on point. If ever I have to come to Public Storage I would like Julia helping me
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May 2023 by Polly Howard
Stopped in when I was in the area to get some boxes. Mack was helpful and very courtesy. Great customer service.
