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December 2023 by stokes brandon
Always pleasant customer service , clean and the food is fresh and edible… I stamp this location as a customer service certified !!!!!!!!???
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November 2023 by Ryan Garbee
Early morning crew inattentive, multiple panhandlers in and out of the store made me not want to purchase any items. Employees made me feel like I was a burdan for purchasing from their store. Do not recommend.
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November 2023 by Kathy Williams
Poor misjudgment!!!! The moment I come into the store putting my belongings in my bag the employee addresses to her other employed that she knows she saw me put something in my bag like I have to steal .I WORK FOR ROYAL FARMS ESTABLISHMENT..HARD WORKER AT THAT , Y WOULD I COME STEAL FROM ANOTHER.....THATS SAD I EVEN OPENED MY BAG TO MAKE IT CLEAR SMH.
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September 2023 by Joseph Fink
Just want to share a very positive experience I had at this Royal Farms location and to highlight an employee who went above and beyond.I was up very early (4am) taking someone to the airport. I wasn't feeling well and needed to eat something with medication I was taking so I stopped by this Royal Farms. I was there so early the morning pre-prepared breakfast sandwiches had not been put out on display yet. I walked in the store, noticed there were no sandwiches available, and walked right back out without speaking to anyone.An employee who was sitting out front on her break (her name is Kiki...not sure if I spelled that correctly) asked me if there was anything she could help with. I told her I wanted to get a breakfast sandwich and she informed me they had already been prepared and were in the warmer in preparation for being placed on display later in the morning. Kiki asked me which sandwiches I wanted and offered to help. She cut her break off early, grabbed the sandwiches out of the warmer, and generated the labels so that I could ring them up. Kiki saved the day and I want to ensure she gets recognized for going above and beyond. She was professional and helpful, had great customer service and, most importantly, committed an random act of kindness.Thank you Kiki.
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May 2023 by Marco F. Flores
They should have more competent staff and not give preference to other customers who arrive after one.
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March 2023 by Luis Hernandez
If you need to use the bathrooms, they always tell you that they are out of order. That's the only problem I've found here.
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March 2023 by Latisha White
Tell your employee not to scratch her "cleo braids" (her words not mine)while she is in the front standing over prepared food. And it does not matter that she attempted to use gloves after because she did not wash her hands so now grease and hair dirt are now on the gloves
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December 2022 by Alissa Matthews Evans
Newly remodeled, offers self-checkouts & cashier checkouts although the cashier's are still slow & usually have only 1 cashier at a register ( despite having 2- 3 other employees wandering around & talking) plus only 1 self-serve checkout is open ( the other one is always out of order) Store stays busy with their food to go.. fried chicken & western fries usually requires a wait because they are constantly running out & not cooking enough despite the high volume of orders. Especially at nite... However, a cashier told me they are supposed to offer customers a complimentary medium fountain drink if they have to wait for food, but most employees fail by to tell people unless you bring it to their attention.. but their chicken is definitely worth the wait
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August 2022 by A. Matthews-Evans
Newly remodeled, offers self-checkouts & cashier checkouts although the cashier's are still slow & usually have only 1 cashier at a register ( despite having 2- 3 other employees wandering around & talking) plus only 1 self-serve checkout is open ( the other one is always out of order) Store stays busy with their food to go.. fried chicken & western fries usually requires a wait because they are constantly running out & not cooking enough despite the high volume of orders. Especially at nite... However, a cashier told me they are supposed to offer customers a complimentary medium fountain drink if they have to wait for food, but most employees fail by to tell people unless you bring it to their attention.. but their chicken is definitely worth the wait
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June 2022 by The Kaptain
New store. Was nice and clean.But I sincerely apologize to the workers at this location. I really didn't mean to disturb your nap or make you stand up or do anything.And you wonder why all the stores are going to self checkout. Should just hire a service monkey to get the behind the counter stuff and call it a day.If RF didn't have the only chocolate milk I like, id definitely be at the otherillions wawas and 711s around here.I'm done using anything but chocolate milk tho. A DAILY customer that averaged $25 a visit that will be going to wawa now for all but chocolate milk.Sending this from outside the store. What would've been $25+ ticket turned out to be $2.75.What a huge disappointment
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May 2022 by Ali Jaffri
The store was clean with friendly staff, fresh food, and good coffee. Overall, it was a positive experience.
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January 2022 by Brianna Cole
The staff tried to pick fights with me and a friend and he didn’t know very much English and they were being rude instead of doing their job they acted like they didn’t what to help but that’s the point of their job. Then they tried to start stuff by being petty and trying to id me when I wasn’t buying anything I was just telling them what he whated cause he didn’t know how to say it in English. Sad to see grown woman that insecure so they pick fights will try at least?.Wish you guys the best?
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January 2022 by Christina Wang
Review of free air pump only. It is the nicest free royal farms air pump I’ve ever used in that it’s not broken. The royal farms air pumps on O’Donnell & Boston streets are constantly broken or not working. It’s a digital air pump that beeps when it’s reached desired air pressure.
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January 2022 by Julia Conroy
On January 10/2022 I went to this places at 9:55 and the 2 people there one girl and one boy said they couldn’t make my order because there’s was no one at the daily they where just standing there and doing nothing. Awful
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November 2021 by Warren Ward
Went in to get some food. Breanna prepared my order and it was refreshing to have the experience of such pleasant attitude. My order included wings and they were out. She offered a substitute and thanked me for accommodating the change. We need more people like her in the service industry.