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March 2024 by Shanice _
Mr. Yang is awesome I have a po box at this location and as soon as he sees me if its not busy he goes and gets my items. This is a very busy location and the customers are rude to him and his team. None of them deserve that, they all work hard.
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March 2024 by ROSS WALKER
I met the store owner Mr. Yang in 1996 when I work at the law firm on Calvert Street. I will bring packages to him to be process. After 28 years he is still friendly with a smile. When I walk in his establishment I always get greeted with a hello and my first name. when I leave, he always says see you next time with a smile. Thank you Mr. Yang for your outstanding service that you give to the UPS Store at Inner Harbor location.
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March 2024 by Take the Risk
The Asian guy and the Caucasian woman with the brown hair are really rude.
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February 2024 by Roxanne Rife
I came here with a prepaid shipping return. They told me that it would cost me $6 to print a 1 page return label. Their website states that prints and copies are $.22 per page. The guy was extremely rude and could not explain where he was coming up with $6. I left and went to the local FedEx store where I was able to print the label for $.20. Also, if you ever go into FedEx to ship something through their services, and you need a label printed, they will do it for free. From reading all the other reviews, it looks like I’m not the only one who has had a very similar and unpleasant experience with the older Asian man that works at this location.In response to your response: this wasn’t for any service except to print out a 1 page document. The website for this stores specific location also advertise the price of printing at $.22 per page. While I was in the store I was able to go onto the website to have this document printed and paid for online at $.22 per page, while the store was telling me in person that it would cost almost $6. Being an individual that uses mail services often, I have never paid more than $.50 to print a piece of paper. I am certain this was a scam, and if it is not, then the prices on the website for THIS location are falsely advertised. Regardless, the unprofessional and rude demeanor of the employee (I am assuming is the manager or owner of this location) is enough for me to never go back. FedEx is a 5 min walk from this location, they have better services, and will print your shipping labels for FREE. I would love it if you could justifiably breakdown how it came to almost $6 to print one piece of paper. I even had my own tape to tape it to the box. What a SCAM.
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February 2024 by Luiz Carvalho
Very expensive place. Anywhere else in Baltimore is cheaper and better. Besides, the Asian man is neither professional, nor friendly. Go elsewhere.
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February 2024 by Emma Middleton
The service was prompt and professional.
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January 2024 by Brendane Tynes
I used this place as a UPS package pickup point. At first, they claimed they couldn't find my package. When they found my package, the manager asked me why I had it delivered for pickup. Then he charged me $45 to pick up my package. When I called UPS, the customer service representative said that the fee should've been between $25-35. he then asked me, "Did you ask why the fee was so high?" as if paying a fee that large to pick up a package is acceptable to begin with. Terrible customer service all around.
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January 2024 by Shannon Doocy
They wanted to charge $5 to print a new label b/c ours would not scan. I have never had this experience at other stores, seems like they are trying to make extra money!
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January 2024 by Lundun Pearl
IF I COULD GIVE IT 0 STARS I WOULD. The guy that works there is very rude. i came in the store when they opened to pick up my package. I Have my ID on my phone. ( apple wallet ) show him ,this guy tells me i cant use it. So he wouldn't service me. it was only him and i in the store. instead of servicing me , he threatened to call the police. i left the store. Also tried calling the store with a rep from another store & still no luck. just crazyness , still haven't got my package.
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January 2024 by elena ghotbi
The employees are not respectful and responsible of their duties, such bad experiences multiple times
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December 2023 by Keyarah
I uploaded documents to be printed and picked up online and paid for them in advance. I got there and was told oh we don’t receive those. So he said email me the sheet and I’ll print it. He then printed the form, notarized it while making several smart comments and then at the end he (Paul) told me oh it’s a $4 charge for computer use. I said I never used a computer? He said well I used it to print out the sheet. Let me get this right? I paid for the printing online, paid for the printing again in person and then paid an extra $4 on a 50 cent order because your system doesn’t work? Paul was extremely rude. I told him to have a great day and was pleasant. He said nothing as I left the store. He huffed and puffed and rolled his eyes throughout the entire transaction. I WILL NEVER USE THIS SERVICE AGAIN.
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December 2023 by a
Older Asian man is super rude and unprofessional — not befitting of UPS customer service. Talking bad about customers as they leave the store. After my last experience and I’d only use this location unless I had no choice for work but definitely will not be buying anything.
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December 2023 by William Johnson (Willard)
In June I finished a conference in that hole of a town and this UPS Store was the bright spot. The owner let me borrow a 4-wheel lift and I walked it at least a 1/2-mile away and where picked up about 400lbs worth of catalogs. Half boxed half needing containers. The owner helped me consolidate the number and keep the weights in the right shipping cost category, he also taped my boxes both directions. Eun and his staff were great and I would go back there again for the service received. My experience was excellent and everything arrived in the Midwest safe and sound.
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December 2023 by S H
They do not deliver your package and mark it as attempt delivery if they have to come to your door and they will say they left a notice. No point of calling them they don’t know anything and can’t help
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November 2023 by Metti Robba
If you leave a negative review because of the owner's rudeness and excessive upcharges, they will retrieve your phone number from the email you sent them for printing a parcel. They will call you to ask you to remove the review.
