Best Buy is a store with good deals and wonderful, helpful staff. Customers report excellent, friendly, and kind service from accommodating and professional employees who are super helpful and know what they are doing. Staff members go above and beyond, are honest, and do not make customers feel like a bother when asking for help. Specific praise is given to the Geek Squad and the mechanic staff in the garage area for being very helpful and professional. However, some issues are noted with the service for screening calls, making it difficult to speak to anyone in the store or the Geek Squad directly. A recommendation is that the store needs someone particular for knowing about insurance around at all times to check details first and avoid a waste of time. While most experiences are great, with customers planning to return for future purchases, these service process problems can lead to lengthy visits and customer frustration.
