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January 2024 by Lynette Miller
The personal touch could be better. Too many virtual tellers.Fraud department is on point. Called me within 24hours when noticed something out of my spending scope (Google tictok charges) beware check your account.
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July 2023 by Duncan Leonard
I have worked with SECU for the past 13 years, and I have always had a pleasant experience with the staff there. I recently had the pleasure of working with Val Pereira who was friendly, knowledgeable, and efficient in helping me set up my business bank account. What ever your banking needs are SECU is a good choice.The next time you are at the Bel Air branch, ask for Val!
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July 2023 by Debbi B
7 people working but only the teller service on the computer could cash a check. And of course, the teller service wasn’t working.
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January 2023 by Christopher Defeo
Great customer service, fast and efficient.
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July 2022 by jane gilbert
I went to this branch of SECU to deal with a very stressful situation involving a family member. They were nothing short of amazing and went well out of their way to get things done as quickly as possible to relieve some stress on me. I could not be happier with them.
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March 2022 by Joseph Paoletti
Trash. Go elsewhere and don't waste your time.
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November 2021 by wild kev
Katherine was so nice and very helpful with my credit membership. She was very patient and more!
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October 2021 by Rudy Boatswain
Do not put your money in there or conduct any kind of business with this place you will regret it. During the pandemic they were offering deferment on loans. They did not allow me to make a payment . fast forward a few months latter the loan reaches its maturity date ,they reported it to the credit bureau as late . call them they refuse to make the correctios now I am down over 40 points on my credit score for something I never wanted or asked for
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August 2021 by Jus Living
Only one video teller kiosk in drive thru. Always long lines. Lobby closes extremely early. If you work a 9 to 5 you never can get into the main lobby cause they're closed. TD bank here l come.
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September 2020 by Robert Reynoso
I had a really hard time getting a new account open for a loan I was pre approved for. I previously left a bad review but I want to thank Clinton Green, Corey Schneider and Coreys Manager David for helping me last minute.Thank you guys !
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December 2019 by Laurie Gray
Excellent assistance! Always there to answer questions and help in any matter. Great to have one here close. Been a member for years!
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January 2019 by John Smith
The longer you are with them the more their poor customer service is exposed. Stay away!
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November 2018 by Nicole Young
I applied for a car loan through secu and was approved, got the check went to the dealer ship and bought a car...3 weeks later I get a call from secu saying my loan was declined AFTER IT WAS APPROVED. The staff is absolutely NO HELP in explaining to me why this happened. Now I'm having to return the car that I bought. This is imo illegal, how can you get approved for a car loan and 3 weeks later get denied? This has been the worst experience ever!!!!
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December 2017 by Alice Darbandi
Impossible to reach a loan officer by phone, he only answers when the customer he's financing calls. Then he issues the WRONG type of check and the credit union stops payment after we deposit it. As a small business this has consequences to us, once they discovered the problem it takes them almost 2 weeks to issue a correct check. We will try NOT to do business with them.
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October 2017 by Brandon Fratini
Too difficult to get anything done over the phone Constantly have to reset my password no matter how many times I go in, get it reset and write it down
