The longer you are with them the more their poor customer service is exposed. Stay away!
I applied for a car loan through secu and was approved, got the check went to the dealer ship and bought a car...3 weeks later I get a call from secu saying my loan was declined AFTER IT WAS APPROVED. The staff is absolutely NO HELP in explaining to me why this happened. Now I'm having to return the car that I bought. This... read full comment
Impossible to reach a loan officer by phone, he only answers when the customer he's financing calls. Then he issues the WRONG type of check and the credit union stops payment after we deposit it. As a small business this has consequences to us, once they discovered the problem it takes them almost 2 weeks to issue a correct... read full comment
Too difficult to get anything done over the phone
Constantly have to reset my password no matter how many times I go in, get it reset and write it down